Sutherland

The DLS associate is an HR representative that takes care of related contacts from a Fortune 500 companys employees across the US. Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners. This Disability and Leave Services (DL

The DLS associate is an HR representative that takes care of related contacts from a Fortune 500 companys employees across the US. Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners. This Disability and Leave Services (DL

In this role you will get to:Shape Workplace Culture: Offer support boost engagement and inspire positive attitudes; promote our Extra Mile and Platinum Awards programs.Take the Lead: Establish and execute HR strategies to address challenges with performance and employee retention and

In this role you will get to:Shape Workplace Culture: Offer support boost engagement and inspire positive attitudes; promote our Extra Mile and Platinum Awards programs.Take the Lead: Establish and execute HR strategies to address challenges with performance and employee retention and

Sutherland is seeking a detail-oriented and reliable person to join us as an Associate Manager - HR Shared Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us s

Sutherland is seeking a detail-oriented and reliable person to join us as an Associate Manager - HR Shared Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us s

Buscamos un Representante de Servicio al Cliente responsable de gestionar ventas cruzadas atención al cliente soporte técnico básico y retención de clientes para una campaña de telecomunicaciones siguiendo las guías del cliente.Funciones:Atender llamadas telefónicas para responder con

Buscamos un Representante de Servicio al Cliente responsable de gestionar ventas cruzadas atención al cliente soporte técnico básico y retención de clientes para una campaña de telecomunicaciones siguiendo las guías del cliente.Funciones:Atender llamadas telefónicas para responder con

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction.

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction.

Support the Client Reporting or Investment Reporting function of Hedge Fund or Investment Management Fund Clientele Prepare periodic fund performance reports fund profiles and ad-hoc reports for periodical publishing to clients teams daily/weekly/monthly/quarterly/annual/ad-hoc. Sour

Support the Client Reporting or Investment Reporting function of Hedge Fund or Investment Management Fund Clientele Prepare periodic fund performance reports fund profiles and ad-hoc reports for periodical publishing to clients teams daily/weekly/monthly/quarterly/annual/ad-hoc. Sour

Architecture & DesignDefine and evolve the overall system architecture for the platformDesign scalable secure and fault-tolerant distributed systemsLead architectural decisions for real-time communication data persistence and service orchestrationCreate and maintain architecture docum

Architecture & DesignDefine and evolve the overall system architecture for the platformDesign scalable secure and fault-tolerant distributed systemsLead architectural decisions for real-time communication data persistence and service orchestrationCreate and maintain architecture docum

We are seeking an experienced Team Lead Real Time Analyst (RTA) to oversee real-time workforce operations in a fast-paced contact center environment. This role requires strong leadership capabilities and hands-on expertise in managing real-time performance across inbound and outbound

We are seeking an experienced Team Lead Real Time Analyst (RTA) to oversee real-time workforce operations in a fast-paced contact center environment. This role requires strong leadership capabilities and hands-on expertise in managing real-time performance across inbound and outbound

Position: Customer Service Representative English Speakers Were Hiring: Customer Service Representatives  Why Join Us Earn up to 300000 EGP annually with opportunities to increase your income. Medical insurance worth up to 200000 EGP annually. Transportation provided. Free access to

Position: Customer Service Representative English Speakers Were Hiring: Customer Service Representatives  Why Join Us Earn up to 300000 EGP annually with opportunities to increase your income. Medical insurance worth up to 200000 EGP annually. Transportation provided. Free access to

 Design deploy and maintain AWS cloud infrastructure.Manage AWS services such as EC2 S3 RDS VPC IAM Lambda CloudWatch and Route 53.Implement Infrastructure as Code (IaC) using Terraform or CloudFormation.Build and maintain CI/CD pipelines for automated deployments.Monitor system perfo

 Design deploy and maintain AWS cloud infrastructure.Manage AWS services such as EC2 S3 RDS VPC IAM Lambda CloudWatch and Route 53.Implement Infrastructure as Code (IaC) using Terraform or CloudFormation.Build and maintain CI/CD pipelines for automated deployments.Monitor system perfo

Operations Manager for Sales in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and

Operations Manager for Sales in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and

Position: Customer Service Representative English Speakers Were Hiring: Customer Service Representatives (Chat Account) B2 English level Brand-new launching account Fast-track career growth with excellent promotion opportunities for the first wave of hires 13000 EGP net salary Morni

Position: Customer Service Representative English Speakers Were Hiring: Customer Service Representatives (Chat Account) B2 English level Brand-new launching account Fast-track career growth with excellent promotion opportunities for the first wave of hires 13000 EGP net salary Morni

Sutherland is seeking an analytical and attentive person to join us as an Insurance Transaction Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we

Sutherland is seeking an analytical and attentive person to join us as an Insurance Transaction Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we

Deskside SupportProject Scope of Work Providing Desktop L2 resources with 4 to 5 years of experience to Sutherland in a Time & Material engagement where Sutherland will utilize the resources for performing specific activities.The scope of services for the GTI Operations (L1 level) res

Deskside SupportProject Scope of Work Providing Desktop L2 resources with 4 to 5 years of experience to Sutherland in a Time & Material engagement where Sutherland will utilize the resources for performing specific activities.The scope of services for the GTI Operations (L1 level) res

HR Manager (HRBP) in this role get to: Maintain and understand the pulse of the site and/or programs. Partner with the with the Business & Functional stakeholders: To establish and execute HR strategies that drive business performance.Drive operational excellence in key HR practices:

HR Manager (HRBP) in this role get to: Maintain and understand the pulse of the site and/or programs. Partner with the with the Business & Functional stakeholders: To establish and execute HR strategies that drive business performance.Drive operational excellence in key HR practices:

Managers in this role get to:Lead with Impact: Drive daily sales operations by setting clear goals tracking team performance and achieving outstanding results.Coach and Develop: Empower team members through training mentoring and skill development to help them excel and grow.Monitor P

Managers in this role get to:Lead with Impact: Drive daily sales operations by setting clear goals tracking team performance and achieving outstanding results.Coach and Develop: Empower team members through training mentoring and skill development to help them excel and grow.Monitor P

Key Responsibilities:Quality Monitoring & EvaluationConduct regular audits of customer interactions including calls chats emails and other support channels.Evaluate agent performance against established quality standards scorecards and client requirements.Identify trends gaps and oppo

Key Responsibilities:Quality Monitoring & EvaluationConduct regular audits of customer interactions including calls chats emails and other support channels.Evaluate agent performance against established quality standards scorecards and client requirements.Identify trends gaps and oppo

Key ResponsibilitiesForecasting & Capacity PlanningDevelop short-term and long-term volume forecasts using historical trends and business projections.Analyze staffing requirements and recommend hiring plans based on forecasted demand.Support operational planning activities and capacit

Key ResponsibilitiesForecasting & Capacity PlanningDevelop short-term and long-term volume forecasts using historical trends and business projections.Analyze staffing requirements and recommend hiring plans based on forecasted demand.Support operational planning activities and capacit

 As a  Bilingual Customer Service Representative you will provide inbound customer care primarily over the phone and email. Youll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues troubleshoot errors and concerns

 As a  Bilingual Customer Service Representative you will provide inbound customer care primarily over the phone and email. Youll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues troubleshoot errors and concerns

We are seeking a Director of Service Delivery Management to join our team in Bengaluru India. This critical leadership role is responsible for overseeing and optimizing our service delivery operations ensuring high-level customer satisfaction and driving continuous improvement across

We are seeking a Director of Service Delivery Management to join our team in Bengaluru India. This critical leadership role is responsible for overseeing and optimizing our service delivery operations ensuring high-level customer satisfaction and driving continuous improvement across