Sutherland

Overview:Connect is one of the premier and fastest selling products at Sutherland Global providing full Omni-Channel Contact Center as a Service solution for our clients. We are seeking a Product Delivery Manager specializing in Contact Center Technology to lead the successful impleme

Overview:Connect is one of the premier and fastest selling products at Sutherland Global providing full Omni-Channel Contact Center as a Service solution for our clients. We are seeking a Product Delivery Manager specializing in Contact Center Technology to lead the successful impleme

Position SummaryWe are seeking a motivated Junior Full-Stack Java Developer with a foundational understanding of contact center technologies to join our engineering team. This role involves the development maintenance and Level 3 support of enterprise applications that power our conta

Position SummaryWe are seeking a motivated Junior Full-Stack Java Developer with a foundational understanding of contact center technologies to join our engineering team. This role involves the development maintenance and Level 3 support of enterprise applications that power our conta

Responsible for the design implementation and support of Sutherland CISCO UCCE and CUCM platforms.  Current platforms include Cisco ICM CUBE CISCO Call Studio CVP Omni-Channel solutions such as  Cisco Routing Inbound Voice Cisco Email Cisco Chat Cisco Social Media CISCO SMS Speech An

Responsible for the design implementation and support of Sutherland CISCO UCCE and CUCM platforms.  Current platforms include Cisco ICM CUBE CISCO Call Studio CVP Omni-Channel solutions such as  Cisco Routing Inbound Voice Cisco Email Cisco Chat Cisco Social Media CISCO SMS Speech An

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer you will be responsible for providing exceptional technical support to our customers resolving issues related to IoT devices and web applications. Your primary goal w

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer you will be responsible for providing exceptional technical support to our customers resolving issues related to IoT devices and web applications. Your primary goal w

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer you will be responsible for providing exceptional technical support to our customers resolving issues related to IoT devices and web applications. Your primary goal w

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer you will be responsible for providing exceptional technical support to our customers resolving issues related to IoT devices and web applications. Your primary goal w

Provide superior customer care by troubleshooting customer/patient issues relating to product services and patient enrollmentRespond to inquiries complete order fulfillment and provide information to external and internal customers and accountsMaintain a positive attitude and working

Provide superior customer care by troubleshooting customer/patient issues relating to product services and patient enrollmentRespond to inquiries complete order fulfillment and provide information to external and internal customers and accountsMaintain a positive attitude and working

This is a full-time on-site role located in one of our Jamaica sites for a Customer Service Specialist.In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of cust

This is a full-time on-site role located in one of our Jamaica sites for a Customer Service Specialist.In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of cust