Sutherland

Managers in this role get to:Lead with Impact: Drive daily sales operations by setting clear goals tracking team performance and achieving outstanding results.Coach and Develop: Empower team members through training mentoring and skill development to help them excel and grow.Monitor P

Managers in this role get to:Lead with Impact: Drive daily sales operations by setting clear goals tracking team performance and achieving outstanding results.Coach and Develop: Empower team members through training mentoring and skill development to help them excel and grow.Monitor P

Key Responsibilities:Quality Monitoring & EvaluationConduct regular audits of customer interactions including calls chats emails and other support channels.Evaluate agent performance against established quality standards scorecards and client requirements.Identify trends gaps and oppo

Key Responsibilities:Quality Monitoring & EvaluationConduct regular audits of customer interactions including calls chats emails and other support channels.Evaluate agent performance against established quality standards scorecards and client requirements.Identify trends gaps and oppo

Key ResponsibilitiesForecasting & Capacity PlanningDevelop short-term and long-term volume forecasts using historical trends and business projections.Analyze staffing requirements and recommend hiring plans based on forecasted demand.Support operational planning activities and capacit

Key ResponsibilitiesForecasting & Capacity PlanningDevelop short-term and long-term volume forecasts using historical trends and business projections.Analyze staffing requirements and recommend hiring plans based on forecasted demand.Support operational planning activities and capacit

 As a  Bilingual Customer Service Representative you will provide inbound customer care primarily over the phone and email. Youll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues troubleshoot errors and concerns

 As a  Bilingual Customer Service Representative you will provide inbound customer care primarily over the phone and email. Youll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues troubleshoot errors and concerns

We are seeking a Director of Service Delivery Management to join our team in Bengaluru India. This critical leadership role is responsible for overseeing and optimizing our service delivery operations ensuring high-level customer satisfaction and driving continuous improvement across

We are seeking a Director of Service Delivery Management to join our team in Bengaluru India. This critical leadership role is responsible for overseeing and optimizing our service delivery operations ensuring high-level customer satisfaction and driving continuous improvement across

Sutherland is seeking a reliable and detail-oriented person to join us as an IT Specialist/Help Desk professional. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us suc

Sutherland is seeking a reliable and detail-oriented person to join us as an IT Specialist/Help Desk professional. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us suc

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create maintain support and implement projects. - Set the path to success: Work with product owners and business stakeholders to understand product requirement

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create maintain support and implement projects. - Set the path to success: Work with product owners and business stakeholders to understand product requirement

We are seeking a Director of Service Delivery Management to join our team in Bengaluru India. This critical leadership role is responsible for overseeing and optimizing our service delivery operations ensuring high-level customer satisfaction and driving continuous improvement across

We are seeking a Director of Service Delivery Management to join our team in Bengaluru India. This critical leadership role is responsible for overseeing and optimizing our service delivery operations ensuring high-level customer satisfaction and driving continuous improvement across

Sutherland is looking for a 5 years experienced Performance Test Engineer who will be responsible for assessing the performance scalability and reliability of software applications by designing and executing performance tests. Roles and ResponsibilitiesDesign and Develop Jmeter script

Sutherland is looking for a 5 years experienced Performance Test Engineer who will be responsible for assessing the performance scalability and reliability of software applications by designing and executing performance tests. Roles and ResponsibilitiesDesign and Develop Jmeter script

As a Team Manager Insurance youll play a key leadership role in ensuring quality service delivery and operational excellence for our insurance claims support program.What Youll DoEstablish and maintain communication with clients and/or team members; understand their needs resolve iss

As a Team Manager Insurance youll play a key leadership role in ensuring quality service delivery and operational excellence for our insurance claims support program.What Youll DoEstablish and maintain communication with clients and/or team members; understand their needs resolve iss

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Bulgaria region with emphasis in the Sofia area. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from you! (Note th

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Bulgaria region with emphasis in the Sofia area. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from you! (Note th

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer this role you will handle customer interactions resolve inquiries and provide timely support while maintaining professionalism and accuracy.Main Responsibiliti

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer this role you will handle customer interactions resolve inquiries and provide timely support while maintaining professionalism and accuracy.Main Responsibiliti

The Senior Business Analyst FP&A Insights & Analytics plays a critical role in transforming financial data into actionable business insights. This role focuses on optimizing planning forecasting and reporting processes and developing advanced analytics solutions through Power BI and o

The Senior Business Analyst FP&A Insights & Analytics plays a critical role in transforming financial data into actionable business insights. This role focuses on optimizing planning forecasting and reporting processes and developing advanced analytics solutions through Power BI and o

Were scaling a fast-growing mortgage servicing operation and need a Quality Manager who can turn customer experience data into measurable NPS and first-contact-resolution gains across our Clark and Tulsa sites.This isnt a checklist-auditing role. Were looking for someone who understan

Were scaling a fast-growing mortgage servicing operation and need a Quality Manager who can turn customer experience data into measurable NPS and first-contact-resolution gains across our Clark and Tulsa sites.This isnt a checklist-auditing role. Were looking for someone who understan

Job DescriptionServe as the primary point of contact for channel partners providing support and addressing their inquiries and resolving issues promptly.Conduct regular audits to identify competency gaps and propose improvements.Monitor channel partner performance and provide feedback

Job DescriptionServe as the primary point of contact for channel partners providing support and addressing their inquiries and resolving issues promptly.Conduct regular audits to identify competency gaps and propose improvements.Monitor channel partner performance and provide feedback

El Asistente de Nómina brinda apoyo al equipo de Nómina en las actividades operativas del proceso contribuyendo a que la información se gestione de manera oportuna y precisa. Su principal objetivo es apoyar la operación diaria aliviar la carga de trabajo del equipo y garantizar que la

El Asistente de Nómina brinda apoyo al equipo de Nómina en las actividades operativas del proceso contribuyendo a que la información se gestione de manera oportuna y precisa. Su principal objetivo es apoyar la operación diaria aliviar la carga de trabajo del equipo y garantizar que la

In this role you will get to:We are seeking an experienced Data Conversion Developer with strong expertise in Oracle E-Business Suite (EBS) implementations. The candidate will be responsible for end-to-end data migration activities including extraction transformation cleansing validat

In this role you will get to:We are seeking an experienced Data Conversion Developer with strong expertise in Oracle E-Business Suite (EBS) implementations. The candidate will be responsible for end-to-end data migration activities including extraction transformation cleansing validat

In this role you will get to:We are seeking an experienced Data Conversion Developer with strong expertise in Oracle E-Business Suite (EBS) implementations. The candidate will be responsible for end-to-end data migration activities including extraction transformation cleansing validat

In this role you will get to:We are seeking an experienced Data Conversion Developer with strong expertise in Oracle E-Business Suite (EBS) implementations. The candidate will be responsible for end-to-end data migration activities including extraction transformation cleansing validat

DOTNET Sr And Jr JD (experience Jr 2 to 4 Sr 6 to 8)1. At least 10 to 12 years experience in architecting designing and developing Core applications with high business and technical complexity.2. Must be familiar with Core features. Must have experience Core versions 9 or later.3.

DOTNET Sr And Jr JD (experience Jr 2 to 4 Sr 6 to 8)1. At least 10 to 12 years experience in architecting designing and developing Core applications with high business and technical complexity.2. Must be familiar with Core features. Must have experience Core versions 9 or later.3.

DOTNET Sr And Jr JD (experience Jr 2 to 4 Sr 6 to 8)1. At least 10 to 12 years experience in architecting designing and developing Core applications with high business and technical complexity.2. Must be familiar with Core features. Must have experience Core versions 9 or later.3.

DOTNET Sr And Jr JD (experience Jr 2 to 4 Sr 6 to 8)1. At least 10 to 12 years experience in architecting designing and developing Core applications with high business and technical complexity.2. Must be familiar with Core features. Must have experience Core versions 9 or later.3.