Sutherland

About the RoleConnect is one of the premier and fastest selling products at Sutherland providing a full omni-channel Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of

About the RoleConnect is one of the premier and fastest selling products at Sutherland providing a full omni-channel Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of

Cosa faraiSarai contattato/a dai clienti tramite chat per fornire informazioni e assistenza relative ai prodotti alle loro funzionalità e alle diverse fasi del loro ciclo di vita.Gestirai le richieste attraverso chat e canali di comunicazione scritti fornendo risposte chiare precise

Cosa faraiSarai contattato/a dai clienti tramite chat per fornire informazioni e assistenza relative ai prodotti alle loro funzionalità e alle diverse fasi del loro ciclo di vita.Gestirai le richieste attraverso chat e canali di comunicazione scritti fornendo risposte chiare precise

Lead a team of analysts managing email operations spam/abuse mitigation and Trust & Safety workflows ensuring operational excellence in a 24x7 environment.Key Responsibilities:Oversee daily operations ensuring SLA productivity and quality targets are consistently metSupervise coach an

Lead a team of analysts managing email operations spam/abuse mitigation and Trust & Safety workflows ensuring operational excellence in a 24x7 environment.Key Responsibilities:Oversee daily operations ensuring SLA productivity and quality targets are consistently metSupervise coach an

Role SummaryA Quality Analyst Email Abuse within the Trust & Safety team will be responsible for ensuring the accuracy consistency and effectiveness of decisions made while identifying and addressing abusive fraudulent and malicious email activity.The role involves conducting regular

Role SummaryA Quality Analyst Email Abuse within the Trust & Safety team will be responsible for ensuring the accuracy consistency and effectiveness of decisions made while identifying and addressing abusive fraudulent and malicious email activity.The role involves conducting regular

Role Summary:The Subject Matter Expert (SME) Mail Operations will serve as a technical and operational expert supporting email operations spam/abuse mitigation and Trust & Safety workflows. The role will be responsible for handling complex and escalated cases providing subject matter

Role Summary:The Subject Matter Expert (SME) Mail Operations will serve as a technical and operational expert supporting email operations spam/abuse mitigation and Trust & Safety workflows. The role will be responsible for handling complex and escalated cases providing subject matter

Builds and deploys AI agents that execute regulated and semi-regulated processes on AWS Bedrock and owns the document-processing pipelines that feed structured data into those agent workflows replacing manual steps without introducing RPA-style brittle automation.Key Responsibilities

Builds and deploys AI agents that execute regulated and semi-regulated processes on AWS Bedrock and owns the document-processing pipelines that feed structured data into those agent workflows replacing manual steps without introducing RPA-style brittle automation.Key Responsibilities

Role SummaryProvisions and operates the AWS environment underpinning all agent services VPC Fargate clusters messaging (SNS/SQS) storage (DynamoDB S3) and monitoring while supporting cross-cloud calls to Azure AI services.Key ResponsibilitiesStand up and maintain the internal-access

Role SummaryProvisions and operates the AWS environment underpinning all agent services VPC Fargate clusters messaging (SNS/SQS) storage (DynamoDB S3) and monitoring while supporting cross-cloud calls to Azure AI services.Key ResponsibilitiesStand up and maintain the internal-access

Role SummaryOwns technical testing of agent outputs accuracy turnaround-time impact and regression testing as agents are iterated feeding the accuracy and completion-time KPIs tracked at the programme level.Key ResponsibilitiesBuild test suites validating agent outputs against golde

Role SummaryOwns technical testing of agent outputs accuracy turnaround-time impact and regression testing as agents are iterated feeding the accuracy and completion-time KPIs tracked at the programme level.Key ResponsibilitiesBuild test suites validating agent outputs against golde

Owns the end-to-end technical architecture across all workstreams. Acts as the single point of architectural authority ensuring solutions are consistent secure and scalable across AWS and Microsoft-based environments and arbitrates trade-offs between teams working on parallel builds.K

Owns the end-to-end technical architecture across all workstreams. Acts as the single point of architectural authority ensuring solutions are consistent secure and scalable across AWS and Microsoft-based environments and arbitrates trade-offs between teams working on parallel builds.K

Were looking for a highly driven Technical Project Manager who can bridge the gap between business engineering architecture and delivery. This role is ideal for someone who understands software development cloud platforms AI/GenAI solutions and modern engineering practices while leadi

Were looking for a highly driven Technical Project Manager who can bridge the gap between business engineering architecture and delivery. This role is ideal for someone who understands software development cloud platforms AI/GenAI solutions and modern engineering practices while leadi

We are looking for an experienced Power BI / Fabric Manager to lead the design development and delivery of Sutherland Enterprise BI Projects. The role involves managing a team defining BI strategy and ensuring high-quality dashboards and data models to support business decision-making

We are looking for an experienced Power BI / Fabric Manager to lead the design development and delivery of Sutherland Enterprise BI Projects. The role involves managing a team defining BI strategy and ensuring high-quality dashboards and data models to support business decision-making

As a Customer Support Representative you will be the first point of contact for our customers providing professional and timely assistance while ensuring their needs are handled with care and efficiency.Qualifications : Graduated military service is finishedfluency in the english lan

As a Customer Support Representative you will be the first point of contact for our customers providing professional and timely assistance while ensuring their needs are handled with care and efficiency.Qualifications : Graduated military service is finishedfluency in the english lan

Were launching Account Wave 0 and looking for Spanish-speaking Customer Service Specialists to join our New Cairo team on a full-time on-site basis.Fresh graduates and dropouts are welcome to apply!What youll do:Handle customer interactions with efficiency and empathyDeliver tailored

Were launching Account Wave 0 and looking for Spanish-speaking Customer Service Specialists to join our New Cairo team on a full-time on-site basis.Fresh graduates and dropouts are welcome to apply!What youll do:Handle customer interactions with efficiency and empathyDeliver tailored

Finance & Accounting (F&A) team in the Order-to-Cash (O2C) process. The role involves managing customer (global) Billing Collections and Order Entry to ensure timely and accurate cash flow for the organization.Process customer orders invoices and payments accurately in ERP/financial s

Finance & Accounting (F&A) team in the Order-to-Cash (O2C) process. The role involves managing customer (global) Billing Collections and Order Entry to ensure timely and accurate cash flow for the organization.Process customer orders invoices and payments accurately in ERP/financial s

Ramadan KareemRole Description:We are hiring a Sales Representatives to handle customer inquiries and provide exceptional service.Work Schedule:5 working days and 2 days offRotational shifts (Morning Night and Overnight) and Rotational days offWhat We Offer:Salary starting 28k includi

Ramadan KareemRole Description:We are hiring a Sales Representatives to handle customer inquiries and provide exceptional service.Work Schedule:5 working days and 2 days offRotational shifts (Morning Night and Overnight) and Rotational days offWhat We Offer:Salary starting 28k includi

Responsibilities:1. Managing Cluster/Community PerformanceComplete weekly coaching sessions and call audits.Complete weekly huddles and come up with Team strategy to achieve operational goals.Partner with Operations Manager on Continuous Improvement activities training and action plan

Responsibilities:1. Managing Cluster/Community PerformanceComplete weekly coaching sessions and call audits.Complete weekly huddles and come up with Team strategy to achieve operational goals.Partner with Operations Manager on Continuous Improvement activities training and action plan

Responsibilities:Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs) train classes as and when requiredProvide technical/soft-sk

Responsibilities:Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs) train classes as and when requiredProvide technical/soft-sk

 C1 ENGLISH SPEAKERS THIS ONES FOR YOU!  Sutherland Cairo is hiring! C1 English speakers Graduates only Egyptians only Your Benefits: Paid training Full basic salary KPIs during training Medical insurance: up to 200000 EGP annually Transportation provided APPLY NOW! Fill out the app

 C1 ENGLISH SPEAKERS THIS ONES FOR YOU!  Sutherland Cairo is hiring! C1 English speakers Graduates only Egyptians only Your Benefits: Paid training Full basic salary KPIs during training Medical insurance: up to 200000 EGP annually Transportation provided APPLY NOW! Fill out the app

 GRADUATES THIS OPPORTUNITY IS FOR YOU!  Sutherland Cairo is hiring!If youre an Egyptian graduate with a C1 level of English wed love to hear from you!  Enjoy: Full basic salary KPIs during paid training Medical insurance up to 200000 EGP annually Transportation provided To apply: Fi

 GRADUATES THIS OPPORTUNITY IS FOR YOU!  Sutherland Cairo is hiring!If youre an Egyptian graduate with a C1 level of English wed love to hear from you!  Enjoy: Full basic salary KPIs during paid training Medical insurance up to 200000 EGP annually Transportation provided To apply: Fi

 YOUR NEXT CAREER MOVE STARTS HERE! Sutherland Cairo is Hiring C1 English Speakers Graduates only Egyptians only Why join Paid training Full basic salary KPIs Medical insurance up to 200K EGP annually Transportation provided Ready to take the next step Fill out the application formor

 YOUR NEXT CAREER MOVE STARTS HERE! Sutherland Cairo is Hiring C1 English Speakers Graduates only Egyptians only Why join Paid training Full basic salary KPIs Medical insurance up to 200K EGP annually Transportation provided Ready to take the next step Fill out the application formor