Sutherland

As the CX Data Analyst & Power BI Engineer you will be the execution layer of our day-to-day data operations. Your primary focus is to manage and monitor our existing reporting suite: running periodic reports to spot emerging trends and summarizing key findings into digestible insight

As the CX Data Analyst & Power BI Engineer you will be the execution layer of our day-to-day data operations. Your primary focus is to manage and monitor our existing reporting suite: running periodic reports to spot emerging trends and summarizing key findings into digestible insight

Quality Framework & CalibrationOperationalize and execute client-approved QA frameworks evaluation forms and scoring guidelines across voice chat and email channels.Lead regular calibration sessions with client QA BPO QA analysts and team leads to maintain scoring consistency across s

Quality Framework & CalibrationOperationalize and execute client-approved QA frameworks evaluation forms and scoring guidelines across voice chat and email channels.Lead regular calibration sessions with client QA BPO QA analysts and team leads to maintain scoring consistency across s

AI QA Framework & TestingOperationalize and execute client-approved QA frameworks evaluation rubrics and test scripts tailored for AI chatbots virtual agents and copilot tools.Perform routine pre-release User Acceptance Testing (UAT) and regression testing across prompt deployments Kn

AI QA Framework & TestingOperationalize and execute client-approved QA frameworks evaluation rubrics and test scripts tailored for AI chatbots virtual agents and copilot tools.Perform routine pre-release User Acceptance Testing (UAT) and regression testing across prompt deployments Kn

Technical Support:- Provides technical support to users by researching and answering questions troubleshooting problems and maintaining workstation and LAN performance.- Efficient problem resolution and maximize systems availability.- Review the frequently faced system problems and wo

Technical Support:- Provides technical support to users by researching and answering questions troubleshooting problems and maintaining workstation and LAN performance.- Efficient problem resolution and maximize systems availability.- Review the frequently faced system problems and wo

Sutherland Egypt is seeking an experience Procurement & Strategic Sourcing Manager to lead sourcing supplier management commercial negotiations and cost optimization across our Egypt locations. This position will cover facilities new sites transportation IT equipment and other operati

Sutherland Egypt is seeking an experience Procurement & Strategic Sourcing Manager to lead sourcing supplier management commercial negotiations and cost optimization across our Egypt locations. This position will cover facilities new sites transportation IT equipment and other operati

Sutherland is seeking an experienced Facilities & Administration Manager who will focus on facilities operations maintenance infrastructure office fit-outs new-site readiness contractor management and facilities cost optimization. If you have strong facilities leadership experience -

Sutherland is seeking an experienced Facilities & Administration Manager who will focus on facilities operations maintenance infrastructure office fit-outs new-site readiness contractor management and facilities cost optimization. If you have strong facilities leadership experience -

Sutherland Egypt is seeking an experienced Transportation Manager!!The Transportation Manager will be responsible for managing and optimizing transportation operations across Egypt ensuring timely safe cost-effective and compliant movement of goods. The role involves fleet management

Sutherland Egypt is seeking an experienced Transportation Manager!!The Transportation Manager will be responsible for managing and optimizing transportation operations across Egypt ensuring timely safe cost-effective and compliant movement of goods. The role involves fleet management

Sutherland is looking to hire an IT Help Desk Specialist for our Rochester NY office. As an IT Specialist you will get to:Deliver of world-class customer support and service in the maintenance and repair of desktops laptops and mobile devices.Support the troubleshooting and maintenanc

Sutherland is looking to hire an IT Help Desk Specialist for our Rochester NY office. As an IT Specialist you will get to:Deliver of world-class customer support and service in the maintenance and repair of desktops laptops and mobile devices.Support the troubleshooting and maintenanc

Sutherland is seeking a motivated and passionate person to join us as an Escalations Specialist . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to w

Sutherland is seeking a motivated and passionate person to join us as an Escalations Specialist . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to w

What will your responsibilities beAssist airline customers via phone and chat with questions and requests related to their travel arrangements.Provide professional customer-focused support and help resolve issues efficiently.Follow established procedures and quality standards.Document

What will your responsibilities beAssist airline customers via phone and chat with questions and requests related to their travel arrangements.Provide professional customer-focused support and help resolve issues efficiently.Follow established procedures and quality standards.Document

As a Recruiter (Level 2) you will play a hands-on operational role in supporting US recruitment delivery through candidate sourcing support screening coordination recruitment workflow execution and compliance-focused process management. This role is expected to operate with higher ind

As a Recruiter (Level 2) you will play a hands-on operational role in supporting US recruitment delivery through candidate sourcing support screening coordination recruitment workflow execution and compliance-focused process management. This role is expected to operate with higher ind

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfac

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfac

Sutherland is seeking an experienced Team Manager to join one of our growing Travel programs based onsite in Cairo. Were looking for a leader with a passion for travel along with strong sales leadership experience! What Youll Do:Lead a team of full-cycle consultative luxury sales cons

Sutherland is seeking an experienced Team Manager to join one of our growing Travel programs based onsite in Cairo. Were looking for a leader with a passion for travel along with strong sales leadership experience! What Youll Do:Lead a team of full-cycle consultative luxury sales cons

This is a full-time on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries resolve issues and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls offering solutio

This is a full-time on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries resolve issues and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls offering solutio

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training mater

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training mater

Respond to inbound customer inquiries regarding products account balances transaction history interest rates and general product information.Perform customer identity verification and follow required security privacy and compliance procedures.Assist customers with online banking enrol

Respond to inbound customer inquiries regarding products account balances transaction history interest rates and general product information.Perform customer identity verification and follow required security privacy and compliance procedures.Assist customers with online banking enrol

We are seeking detail-oriented and highly administrative individuals to join our back-office support team as an Insurance Underwriter Assistant (UA) supporting a leading specialty insurance company. This role focuses on providing structured support for commercial Excess & Surplus (E&S

We are seeking detail-oriented and highly administrative individuals to join our back-office support team as an Insurance Underwriter Assistant (UA) supporting a leading specialty insurance company. This role focuses on providing structured support for commercial Excess & Surplus (E&S

About the RoleWe are looking for a Bilingual Credit Analyst (B2) with experience in credit operations loan origination underwriting and credit risk to support one of our growing banking/credit clients. This role combines credit process knowledge with B2B account support operational is

About the RoleWe are looking for a Bilingual Credit Analyst (B2) with experience in credit operations loan origination underwriting and credit risk to support one of our growing banking/credit clients. This role combines credit process knowledge with B2B account support operational is

Were looking for a seasoned professional with extensive knowledge of the US credit originations and account-opening lifecycle to lead the operational management and optimisation of our credit card originations processes. The Credit Originations SME will bring deep understanding of app

Were looking for a seasoned professional with extensive knowledge of the US credit originations and account-opening lifecycle to lead the operational management and optimisation of our credit card originations processes. The Credit Originations SME will bring deep understanding of app

This is a full-time on-site role for a Customer Service Representative English Account at Sutherlands location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction managing customer accounts providing excellent customer service and effective communica

This is a full-time on-site role for a Customer Service Representative English Account at Sutherlands location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction managing customer accounts providing excellent customer service and effective communica