WNS Global Services

The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing implementing & tracking a portfolio of improvement proje

The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing implementing & tracking a portfolio of improvement proje

Key Responsibilities1. Forecasting & Demand PlanningLead volume forecasting for inbound outbound back-office and digital channels (chat/email/social)Incorporate client inputs seasonality promotions and market trends into forecastsOwn forecast accuracy at program and portfolio levelDri

Key Responsibilities1. Forecasting & Demand PlanningLead volume forecasting for inbound outbound back-office and digital channels (chat/email/social)Incorporate client inputs seasonality promotions and market trends into forecastsOwn forecast accuracy at program and portfolio levelDri

Key Responsibilities1. Schedule Planning & DesignCreate weekly and monthly schedules for assigned accounts across:Voice (inbound/outbound)Non-voice (chat email back-office)Align schedules with client SLAs forecast inputs and contractual commitmentsEnsure optimal coverage for 24/7 glob

Key Responsibilities1. Schedule Planning & DesignCreate weekly and monthly schedules for assigned accounts across:Voice (inbound/outbound)Non-voice (chat email back-office)Align schedules with client SLAs forecast inputs and contractual commitmentsEnsure optimal coverage for 24/7 glob

Responsibilities:Identifying and assessing future and current training needsDrawing an overall or individualized training and development planDeploying a wide variety of training methods.Responsible for Training delivery for new hires refreshers and any ad hoc training requestsMonitor

Responsibilities:Identifying and assessing future and current training needsDrawing an overall or individualized training and development planDeploying a wide variety of training methods.Responsible for Training delivery for new hires refreshers and any ad hoc training requestsMonitor

Complete Daily Quality checks as per the process requirement Provides on time Feedback to the agents for the errors identified Conduct Customer comeback analysis for all the errors received from the clients To meet the monthly sampling numbers as per the defined target Complete the f

Complete Daily Quality checks as per the process requirement Provides on time Feedback to the agents for the errors identified Conduct Customer comeback analysis for all the errors received from the clients To meet the monthly sampling numbers as per the defined target Complete the f

Responsible for the property accounting duties including tenant recovery calculation NOI analysis recovery analysis and account reconciliation. Providing analysis for tenant recovery schedules. Prepare process final year end-billings to tenants. Preparation of annual property level b

Responsible for the property accounting duties including tenant recovery calculation NOI analysis recovery analysis and account reconciliation. Providing analysis for tenant recovery schedules. Prepare process final year end-billings to tenants. Preparation of annual property level b

We are seeking an experienced Manager to support global operations as an offshore delivery hub across key functional areas including Client Onboarding & Maintenance Trade & Investment Operations Post-Trade Operations Payments & Banking Operations and Regulatory Risk & role requires s

We are seeking an experienced Manager to support global operations as an offshore delivery hub across key functional areas including Client Onboarding & Maintenance Trade & Investment Operations Post-Trade Operations Payments & Banking Operations and Regulatory Risk & role requires s

Candidate should have in-depth knowldge of Successfactor Employee Central payroll with hands on experience of 10 years. ECP certification is should be individual contributor and should have knowledge of writing PCR/Functions trouble shooting of day to day issues and domain knowledge

Candidate should have in-depth knowldge of Successfactor Employee Central payroll with hands on experience of 10 years. ECP certification is should be individual contributor and should have knowledge of writing PCR/Functions trouble shooting of day to day issues and domain knowledge

Qualifications : Role Overview:The Associate Director of AI Research is a strategic leadership role responsible for defining and driving the enterprise innovation roadmap for artificial intelligence. With 915 years of experience in applied AI and machine learning this role focuses on

Qualifications : Role Overview:The Associate Director of AI Research is a strategic leadership role responsible for defining and driving the enterprise innovation roadmap for artificial intelligence. With 915 years of experience in applied AI and machine learning this role focuses on

Candidate should have experience into AML KYC Transaction Monitoring CDD & EDD Fraud Disputes Insurance Underwriting Secondary Research Financial Research  PPT Banking Knowledge Mortgage Loan Processing Trade Finance Payments Editorial Services Market Research. Perform all duties wit

Candidate should have experience into AML KYC Transaction Monitoring CDD & EDD Fraud Disputes Insurance Underwriting Secondary Research Financial Research  PPT Banking Knowledge Mortgage Loan Processing Trade Finance Payments Editorial Services Market Research. Perform all duties wit

Job Location- Pune (Viman Nagar)Shift- UK Shift (WFO only)Job PurposeProvide analytical and operational support to the onshore OPCE finance teamSupport forecasting budgeting month-end close and personnel reportingPrepare standardized financial files headcount analysis reporting packs

Job Location- Pune (Viman Nagar)Shift- UK Shift (WFO only)Job PurposeProvide analytical and operational support to the onshore OPCE finance teamSupport forecasting budgeting month-end close and personnel reportingPrepare standardized financial files headcount analysis reporting packs

Job Description:Accountable for New Hire training Nesting and Performance during aday period.Responsible for BAU regular day-to-day work.Take directions from the training Manager and execute deliverables.Design process training plans with input from clients.Assess the effectiveness of

Job Description:Accountable for New Hire training Nesting and Performance during aday period.Responsible for BAU regular day-to-day work.Take directions from the training Manager and execute deliverables.Design process training plans with input from clients.Assess the effectiveness of

Role PurposeWNS is seeking a visionary Digital Transformation leader who is passionate about driving business transformation through next-generation technologies. This role will lead end-to-end digital transformation initiatives build scalable digital capabilities and advance applied

Role PurposeWNS is seeking a visionary Digital Transformation leader who is passionate about driving business transformation through next-generation technologies. This role will lead end-to-end digital transformation initiatives build scalable digital capabilities and advance applied

Deputy Manager QualityJob DescriptionPosition Department Vertical Reports ToDeputy Manager Quality Quality Insurance Group Manager QualityRoles and Responsibilities: Manage a team of 10-12 quality assurance associates and assistant managers Develop and implement effective quality assu

Deputy Manager QualityJob DescriptionPosition Department Vertical Reports ToDeputy Manager Quality Quality Insurance Group Manager QualityRoles and Responsibilities: Manage a team of 10-12 quality assurance associates and assistant managers Develop and implement effective quality assu

Platform Support LeadExperience : 4-7 yrs. Role SummaryExperience in providing technical support on critical software platforms with strong problem-solving and communication skills and the willingness and flexibility to work well as part of a quality-oriented team. Manages queue healt

Platform Support LeadExperience : 4-7 yrs. Role SummaryExperience in providing technical support on critical software platforms with strong problem-solving and communication skills and the willingness and flexibility to work well as part of a quality-oriented team. Manages queue healt

Independently manage the workstreams with proficiency in coding and monitor the outputs from other team membersEnsure prompt communication between client stakeholders and the teamShould have good understanding of CPG Industry with solutions like Assortments AB testing Pricing.Take com

Independently manage the workstreams with proficiency in coding and monitor the outputs from other team membersEnsure prompt communication between client stakeholders and the teamShould have good understanding of CPG Industry with solutions like Assortments AB testing Pricing.Take com

Location: BangaloreExperience: minimum 10 years of relevant actuarial work experience in insurance industryRole OverviewWe are seeking an experienced Pricing Actuary to support General Insurance Commercial Lines with a focus on Casualty business.This role is responsible for endtoend

Location: BangaloreExperience: minimum 10 years of relevant actuarial work experience in insurance industryRole OverviewWe are seeking an experienced Pricing Actuary to support General Insurance Commercial Lines with a focus on Casualty business.This role is responsible for endtoend

Experience: Total 7 to 12 years 5-6 years relevant in Partnership Alliance Partner Onboarding:Understand Requirements: Assess the need and justification for onboarding a new partner from the SBU/HU.Compliance and Approvals: Secure NDA with the proposed partner. Obtain updated due dili

Experience: Total 7 to 12 years 5-6 years relevant in Partnership Alliance Partner Onboarding:Understand Requirements: Assess the need and justification for onboarding a new partner from the SBU/HU.Compliance and Approvals: Secure NDA with the proposed partner. Obtain updated due dili

Role SummaryThe Senior Associate Cash Application is responsible for accurately applying customer payments to their respective accounts ensuring timely and precise posting of cash receipts resolving unapplied/unidentified payments and maintaining strong coordination with collections

Role SummaryThe Senior Associate Cash Application is responsible for accurately applying customer payments to their respective accounts ensuring timely and precise posting of cash receipts resolving unapplied/unidentified payments and maintaining strong coordination with collections

Responsible for the property accounting duties including tenant recovery calculation NOI analysis recovery analysis and account reconciliation..Providing analysis for tenant recovery schedules. Prepare process final year end-billings to tenants. Preparation of annual property level b

Responsible for the property accounting duties including tenant recovery calculation NOI analysis recovery analysis and account reconciliation..Providing analysis for tenant recovery schedules. Prepare process final year end-billings to tenants. Preparation of annual property level b