Group Manager Operations REF113168ECollections

Need to manage the end to end OTC operations. Front leading all Client meetings Metrics & performance review with all stakeholders on periodic basis Need to work on Process reengineering Monitoring & reviewing the activities to ensure SLAs are met Team & performance management Taking appraisal of the team Managing supervisory team of Assistant Managers & Lead associates To ensure all the action plans completed on time with accuracy To manage Client expectations Capable of handling all level escalations Hiring of new resources Manage the team & responsible for performance reviews Completely responsible for all the deliveries of the process & team To be a face of management in front of client To manage all internal issues related to infrastructure technology people etc Resource & infrastructure optimization Hiring & training new resources To work on RAG tracker & flag the EWIs Handling all level escalations independently Meet the customer expectations Need to prepare various presentations required for different forums Identify the process gaps & share with client to fix it Review & sign off DPMs and FMEAs

Qualifications :

Work Experience 7 - 10 years of experience in end to end OTC Commerce Graduates preferred Excellent Knowledge of MS office (Excel Word and Power point) Excellent written & verbal communication skills Client interaction skill Ability to work under pressure Good Team Player Multi-tasking Target oriented People oriented Audit methodology Time management Motivate self & others

Remote Work :

No

Employment Type :

Full-time