Workforce Manager

Manage end-to-end WFM & MIS functions including forecasting capacity planning scheduling RTA and reporting.
Support operations and team members by addressing staffing performance and process requirements.
Monitor operational capacity and WFM KPIs to ensure targets are met or exceeded.
Provide coaching training and effective communication across the team operations and clients.
Maintain and continuously improve WFM processes documentation and reporting.

Qualifications :

Minimum 3 years of WFM experience with strong knowledge of call center and WFM metrics.
Proficient in MS Office reporting data analysis and problem-solving.
Excellent written and verbal communication skills.
Strong time management organization multitasking and adaptability.
Able to manage multiple projects work independently and meet tight deadlines.
Demonstrates initiative positive attitude strong work ethic and leadership capability.

Additional Information :

Benefits and Company Perks:

Structured career path
Growing and expanding team more internal career progression opportunities for all
Safe work environment
Free HMO coverage from day 1 including your domestic partner
Skills training opportunities
Paid leaves

Remote Work :

No

Employment Type :

Full-time