Quality Manager

Deputy Manager

Maintain process documentation and compliance with ISO standards.
Manage sampling strategies audits and CTQ baselining.
Conduct RCA and Measurement System Analysis (MSA).
Drive process improvement and Six Sigma initiatives.
Facilitate quality-related trainings and best-practice sessions.
Collaborate with BBs/QAMs on projects and initiatives.
Ensure timely reports updates system entries and project deliverables.
Promote adherence to quality discipline and process standards.

Group Manager

Lead transaction quality and ensure SLA risk and quality compliance.
Drive error reduction and continuous quality improvement.
Define and monitor quality metrics targets sampling and calibration standards.
Manage QA resources performance and quality frameworks.
Review audits sampling strategies and Quality Standards.
Drive Six Sigma Lean and other quality improvement initiatives.
Mentor QA and Operations teams to improve performance.
Support migrations through baselining and QA setup.
  Conduct skip-level meetings and quality training initiatives.
Collaborate with clients and stakeholders to maintain strong relationships.
Mentor Yellow Belt/White Belt projects and drive QNS initiatives.

 

Qualifications :

Graduate/Post Graduate in any stream
Must have at least 4-6 years of managerial experience in a BPO setting
Must be proficient in quality tools and management systems (ISO/COPC/eSCM)

Additional Qualification

Strong written verbal and technical communication skills.
Knowledge of insurance concepts.
Detail-oriented with strong numerical and analytical skills.
Ability to work in a fast-paced high-pressure environment.
Strong prioritization time management and organizational skills.
Effective people management and performance management skills.
Strong change leadership and decision-making abilities.
Innovative and solutions-oriented mindset.
Excellent relationship interpersonal and client management skills.
Strong planning organizing and execution skills.

Additional Information :

Benefits and Company Perks:

Structured career path
Growing and expanding team more internal career progression opportunities for all
Safe work environment
Free HMO coverage from day 1 including your domestic partner
Skills training opportunities
Paid leaves

Remote Work :

No

Employment Type :

Full-time