Operations Lead
Job Location:
Iloilo City - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Lead and manage a team of customer service representatives to achieve operational productivity and performance targets.
Monitor daily team performance including attendance service levels quality and customer satisfaction.
Conduct regular coaching performance discussions and feedback sessions to help agents meet and exceed targets.
Handle escalations and provide timely resolutions to complex customer or operational concerns.
Qualifications :
Must have at least 3 years relevant work experience in a BPO setting
Domain account experience preferred
Additional Information :
Benefits and Company Perks:
Structured career path
Growing and expanding team more internal career progression opportunities for all
Safe work environment
Free HMO coverage from day 1 including your domestic partner
Skills training opportunities
Paid leaves
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
