Sutherland

Sutherland is seeking an analytical and attentive person to join us as an Insurance Transaction Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we

Sutherland is seeking an analytical and attentive person to join us as an Insurance Transaction Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we

Sutherland Global Services is seeking a Quality Assurance Engineer with 3 years of experience in functional integration and performance testing of enterprise web applications. As a Tester youll deliver end-to-end test coverage during the platform setup phase and regression testing thr

Sutherland Global Services is seeking a Quality Assurance Engineer with 3 years of experience in functional integration and performance testing of enterprise web applications. As a Tester youll deliver end-to-end test coverage during the platform setup phase and regression testing thr

Key ResponsibilitiesFacilities Operations & MaintenanceManage day-to-day facilities operations including leasehold improvements equipment upkeep and site maintenanceEnsure functionality and readiness of all office equipment and physical workspaceConduct regular facility inspections an

Key ResponsibilitiesFacilities Operations & MaintenanceManage day-to-day facilities operations including leasehold improvements equipment upkeep and site maintenanceEnsure functionality and readiness of all office equipment and physical workspaceConduct regular facility inspections an

The Team Manager is responsible for leading a team of USRN Clinical Claims Associates/Specialists supporting Accident & Occupational (AO) Clinical Claims operations. The role will drive operational excellence by ensuring achievement of client metrics quality standards service levels p

The Team Manager is responsible for leading a team of USRN Clinical Claims Associates/Specialists supporting Accident & Occupational (AO) Clinical Claims operations. The role will drive operational excellence by ensuring achievement of client metrics quality standards service levels p

The Quality Analyst is responsible for monitoring evaluating and improving the quality of clinical claim operations within an AO Clinical Claim Program. This role ensures that claims reviews medical documentation assessments customer interactions and operational processes meet client

The Quality Analyst is responsible for monitoring evaluating and improving the quality of clinical claim operations within an AO Clinical Claim Program. This role ensures that claims reviews medical documentation assessments customer interactions and operational processes meet client

The Trainer is responsible for designing facilitating and evaluating training programs for employees supporting an AO Clinical Claim Program. This role ensures that clinical and operational teams possess the knowledge skills and competencies required to accurately assess process and s

The Trainer is responsible for designing facilitating and evaluating training programs for employees supporting an AO Clinical Claim Program. This role ensures that clinical and operational teams possess the knowledge skills and competencies required to accurately assess process and s

Job SummaryThe Subject Matter Expert (SME) serves as the clinical and operational resource for the AO Clinical Claims Program. This role provides expertise on clinical claims processes medical documentation review disability management guidelines quality standards and client-specific

Job SummaryThe Subject Matter Expert (SME) serves as the clinical and operational resource for the AO Clinical Claims Program. This role provides expertise on clinical claims processes medical documentation review disability management guidelines quality standards and client-specific

Job SummaryThe SME serves as the clinical and operational expert for the Clinical Claims Program providing guidance on claims processes medical documentation review disability management quality standards and client-specific procedures. This is a dual-role position requiring the incum

Job SummaryThe SME serves as the clinical and operational expert for the Clinical Claims Program providing guidance on claims processes medical documentation review disability management quality standards and client-specific procedures. This is a dual-role position requiring the incum

Sutherland is looking to hire a TEMPORARY IT / Help Desk Specialist for our Rochester NY office. As an IT Specialist you will get to:Deliver of world-class customer support and service in the maintenance and repair of desktops laptops and mobile devices.Support the troubleshooting and

Sutherland is looking to hire a TEMPORARY IT / Help Desk Specialist for our Rochester NY office. As an IT Specialist you will get to:Deliver of world-class customer support and service in the maintenance and repair of desktops laptops and mobile devices.Support the troubleshooting and

Role OverviewWe are seeking dedicated customer-focused Voice Customer Support Associates to handle inbound customer service interactions. This is a pure customer service role with no sales or upsell components. You will be the trusted voice and advocate for millions of customers acros

Role OverviewWe are seeking dedicated customer-focused Voice Customer Support Associates to handle inbound customer service interactions. This is a pure customer service role with no sales or upsell components. You will be the trusted voice and advocate for millions of customers acros

The purpose of this position is to deploy operate and maintain NICEs global customer hosted databases while also resolving customer issues that require direct access to the database infrastructure and acting in an appropriate professional working style. The Engineer will report to the

The purpose of this position is to deploy operate and maintain NICEs global customer hosted databases while also resolving customer issues that require direct access to the database infrastructure and acting in an appropriate professional working style. The Engineer will report to the

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Egypt region with emphasis in the Alexandria & Cairo areas. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from yo

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Egypt region with emphasis in the Alexandria & Cairo areas. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from yo

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Egypt region with emphasis in the Alexandria & Cairo areas. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from yo

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Egypt region with emphasis in the Alexandria & Cairo areas. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from yo

Sutherland is looking for a talented Associate Manager to support one of our growing Healthcare programs! If you have the leadership skills along with healthcare domain experience we want to hear from you! As an Associate Manager you will get to:Supervise the daily operations of the C

Sutherland is looking for a talented Associate Manager to support one of our growing Healthcare programs! If you have the leadership skills along with healthcare domain experience we want to hear from you! As an Associate Manager you will get to:Supervise the daily operations of the C

Generate reports and showcase them through dashboards as an individual contributorManage MIS and Power BI reports across F&A process such as Order Management O2C P2P R2R and FP&AAbility to process reports from the CRM and showcase resultsHighlight performance gaps and create dashboard

Generate reports and showcase them through dashboards as an individual contributorManage MIS and Power BI reports across F&A process such as Order Management O2C P2P R2R and FP&AAbility to process reports from the CRM and showcase resultsHighlight performance gaps and create dashboard

Lead. Inspire. Transform.Are you an experienced insurance operations leader looking to take the next step in your career Join Sutherland as a Team Manager - Life & Disability Insurance and play a pivotal role in driving operational excellence coaching high-performing teams and deliver

Lead. Inspire. Transform.Are you an experienced insurance operations leader looking to take the next step in your career Join Sutherland as a Team Manager - Life & Disability Insurance and play a pivotal role in driving operational excellence coaching high-performing teams and deliver

Are you an excellent verbal and written communicator and a great listener Do you thrive on a team thats focused on finding the best solutions for customers Can you remain kind and supportive when customers share their concerns about their loan Do you have prior collections sales or cu

Are you an excellent verbal and written communicator and a great listener Do you thrive on a team thats focused on finding the best solutions for customers Can you remain kind and supportive when customers share their concerns about their loan Do you have prior collections sales or cu

What youll doSupport customers mainly via chat and emailProvide clear professional and timely solutionsDocument customer interactions in the CRM systemFollow established procedures and quality standardsEscalate more complex cases to the relevant teamsWork with multiple systems and pla

What youll doSupport customers mainly via chat and emailProvide clear professional and timely solutionsDocument customer interactions in the CRM systemFollow established procedures and quality standardsEscalate more complex cases to the relevant teamsWork with multiple systems and pla

Your Next Exciting Career OpportunityAs a Customer Support Specialist (German & English) you will play a key role in supporting our customers. You will be their first point of contact assisting them via chat and email with professionalism empathy and a customer-focused approach.This i

Your Next Exciting Career OpportunityAs a Customer Support Specialist (German & English) you will play a key role in supporting our customers. You will be their first point of contact assisting them via chat and email with professionalism empathy and a customer-focused approach.This i

Objective: To monitor analyze and manage interaction volumes (calls chats emails) and agent availability in real-time. The Real-Time Analyst takes immediate action and coordinates with Operations to ensure Service Level Agreement (SLA) compliance optimize agent occupancy and drive sch

Objective: To monitor analyze and manage interaction volumes (calls chats emails) and agent availability in real-time. The Real-Time Analyst takes immediate action and coordinates with Operations to ensure Service Level Agreement (SLA) compliance optimize agent occupancy and drive sch