Sutherland

Key ResponsibilitiesQuality Leadership:Develop implement and maintain quality management systems policies and procedures aligned with organizational goals and regulatory requirements.Lead and mentor a team of Quality Analysts and other quality professionals fostering a culture of cont

Key ResponsibilitiesQuality Leadership:Develop implement and maintain quality management systems policies and procedures aligned with organizational goals and regulatory requirements.Lead and mentor a team of Quality Analysts and other quality professionals fostering a culture of cont

Sutherland is seeking a talented strategic Operations Director to lead one of our rapidly expanding educational technology programs. We are a group of driven supportive individuals dedicated to innovation and excellence. If you are looking to build a fulfilling career and possess the

Sutherland is seeking a talented strategic Operations Director to lead one of our rapidly expanding educational technology programs. We are a group of driven supportive individuals dedicated to innovation and excellence. If you are looking to build a fulfilling career and possess the

Buscamos un Representante de Servicio al Cliente responsable de gestionar ventas cruzadas atención al cliente soporte técnico básico y retención de clientes para una campaña de telecomunicaciones siguiendo las guías del cliente.Funciones:Atender llamadas telefónicas para responder con

Buscamos un Representante de Servicio al Cliente responsable de gestionar ventas cruzadas atención al cliente soporte técnico básico y retención de clientes para una campaña de telecomunicaciones siguiendo las guías del cliente.Funciones:Atender llamadas telefónicas para responder con

Job SummaryThe Team Lead is responsible for leading frontline teams to achieve operational targets deliver exceptional customer experiences and foster employee development. This role serves as a critical link between frontline operations and management ensuring alignment with Lenovos

Job SummaryThe Team Lead is responsible for leading frontline teams to achieve operational targets deliver exceptional customer experiences and foster employee development. This role serves as a critical link between frontline operations and management ensuring alignment with Lenovos

Job SummaryThe Workforce Management (WFM) Analyst is responsible for forecasting workload demand developing staffing and capacity plans optimizing workforce utilization and delivering analytical insights that support service level commitments and operational performance. This role par

Job SummaryThe Workforce Management (WFM) Analyst is responsible for forecasting workload demand developing staffing and capacity plans optimizing workforce utilization and delivering analytical insights that support service level commitments and operational performance. This role par

Required Skill setsOrganizational and planning skillsStrong working knowledge of the Microsoft Office suite of products with an advanced understanding of Word and OutlookSuperior written and oral communications skillsExcellent communication and written skillsInformation gathering and

Required Skill setsOrganizational and planning skillsStrong working knowledge of the Microsoft Office suite of products with an advanced understanding of Word and OutlookSuperior written and oral communications skillsExcellent communication and written skillsInformation gathering and

Extend and harden an AI-driven software development lifecycle platform built on Kiro IDE. The platform uses autonomous agents MCP tool integrations (Rally Playwright Git Confluence) steering files and event-driven hooks to orchestrate requirements gathering architecture design code ge

Extend and harden an AI-driven software development lifecycle platform built on Kiro IDE. The platform uses autonomous agents MCP tool integrations (Rally Playwright Git Confluence) steering files and event-driven hooks to orchestrate requirements gathering architecture design code ge

*For Pooling Purposes*Who are we looking for The Sourcing Manager is responsible for talent attraction of candidates with specialized positions for the company. They focus on strategic campaigns that work to create a candidate funnel for positions that are hard to fill.The role is for

*For Pooling Purposes*Who are we looking for The Sourcing Manager is responsible for talent attraction of candidates with specialized positions for the company. They focus on strategic campaigns that work to create a candidate funnel for positions that are hard to fill.The role is for

What Youll DoAs a Customer Experience & Technical Support Advisor youll help German-speaking customers get the most from their devices and smart technology.Your day-to-day will include:Providing support via phone and email in German and English.Assisting customers with product setup a

What Youll DoAs a Customer Experience & Technical Support Advisor youll help German-speaking customers get the most from their devices and smart technology.Your day-to-day will include:Providing support via phone and email in German and English.Assisting customers with product setup a

What Youll DoAs a Customer Experience & Technical Support Advisor youll help German-speaking customers get the most from their devices and smart technology.Your day-to-day will include:Providing support via phone and email in German and English.Assisting customers with product setup a

What Youll DoAs a Customer Experience & Technical Support Advisor youll help German-speaking customers get the most from their devices and smart technology.Your day-to-day will include:Providing support via phone and email in German and English.Assisting customers with product setup a

This is a full-time on-site role located in New Cairo for a Customer Service Specialist.Your day-to-day responsibilities will include: Handling customer interactions with efficiency and empathy. Providing tailored solutions to meet customer needs. Ensuring a positive customer experien

This is a full-time on-site role located in New Cairo for a Customer Service Specialist.Your day-to-day responsibilities will include: Handling customer interactions with efficiency and empathy. Providing tailored solutions to meet customer needs. Ensuring a positive customer experien

Sutherland Global Services is seeking a Subject Matter Expert with 5 years of experience in implementing translation and localization platforms for enterprise clients. As a Subject Matter Expert youll be the implementation specialist who lands the platform inside the clients organizat

Sutherland Global Services is seeking a Subject Matter Expert with 5 years of experience in implementing translation and localization platforms for enterprise clients. As a Subject Matter Expert youll be the implementation specialist who lands the platform inside the clients organizat

The Sr Manager for Reporting and Analytics will be responsible for leading and overseeing reporting analytics and workforce planning functions.Responsibilities:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve iss

The Sr Manager for Reporting and Analytics will be responsible for leading and overseeing reporting analytics and workforce planning functions.Responsibilities:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve iss

Sutherland is seeking a dynamic and strategic-thinking person to join us as the Director of Service Delivery overseeing one of our growing Retail programs! This position will be based onsite in Alexandria. We are a group of forward-thinking and hard-working individuals. If you are loo

Sutherland is seeking a dynamic and strategic-thinking person to join us as the Director of Service Delivery overseeing one of our growing Retail programs! This position will be based onsite in Alexandria. We are a group of forward-thinking and hard-working individuals. If you are loo

About the role: We are looking for a motivated Technical Support Specialist to provide assistance for innovative AR (Augmented Reality) glasses. This is a non-voice role meaning all communication is handled via chat and emailno phone support required.Location: Fully RemoteSchedule: La

About the role: We are looking for a motivated Technical Support Specialist to provide assistance for innovative AR (Augmented Reality) glasses. This is a non-voice role meaning all communication is handled via chat and emailno phone support required.Location: Fully RemoteSchedule: La

About the role: We are looking for a motivated Technical Support Specialist to provide assistance for innovative AR (Augmented Reality) glasses. This is a non-voice role meaning all communication is handled via chat and emailno phone support required.Location: Fully RemoteSchedule: La

About the role: We are looking for a motivated Technical Support Specialist to provide assistance for innovative AR (Augmented Reality) glasses. This is a non-voice role meaning all communication is handled via chat and emailno phone support required.Location: Fully RemoteSchedule: La

The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone email chat and correspondence. This includes:          Agents will be handling various types of customer service calls (i.e. service requests billing

The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone email chat and correspondence. This includes:          Agents will be handling various types of customer service calls (i.e. service requests billing

Are you an excellent verbal and written communicator and a great listener Do you thrive on a team thats focused on finding the best solutions for customers Can you remain kind and supportive when customers share their concerns about their loan Do you have prior collections sales or cu

Are you an excellent verbal and written communicator and a great listener Do you thrive on a team thats focused on finding the best solutions for customers Can you remain kind and supportive when customers share their concerns about their loan Do you have prior collections sales or cu

What Youll DoAs a Customer Experience & Technical Support Advisor youll help Spanish-speaking customers get the most from their devices and smart technology.Your day-to-day will include:Providing support via phone and email in Spanish and English.Assisting customers with product setup

What Youll DoAs a Customer Experience & Technical Support Advisor youll help Spanish-speaking customers get the most from their devices and smart technology.Your day-to-day will include:Providing support via phone and email in Spanish and English.Assisting customers with product setup

What Youll DoAs a Customer Experience & Technical Support Advisor youll help Spanish-speaking customers get the most from their devices and smart technology.Your day-to-day will include:Providing support via phone and email in Spanish and English.Assisting customers with product setup

What Youll DoAs a Customer Experience & Technical Support Advisor youll help Spanish-speaking customers get the most from their devices and smart technology.Your day-to-day will include:Providing support via phone and email in Spanish and English.Assisting customers with product setup