IT Support Engineer

Why Sony Interactive Entertainment

Sony Interactive Entertainment isnt just the Best Place to Play its also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation were part of a proud legacy of innovation and excellence. SIE is a dynamic technology company delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand a name synonymous with entertainment excellence and creativity.

Were looking for an IT Support Engineer to join a shared operational function working across both our IT and DevOps teams. This is a hands-on technical role focused on second-line support infrastructure operations monitoring vulnerability remediation and service improvement.

The role is ideal for someone who enjoys troubleshooting operational problem-solving and working across a broad technical as a bridge between traditional IT support and DevOps operations helping improve service quality operational maturity and day-to-day reliability across the environment.

Youlltake ownership of repeatable and business-critical technical tasks contribute to better documentation and processes and work closely with senior engineers developers and support teams to resolve issues efficiently.

WhatYoullBe Doing

• Managing and triaging operational support tickets
• Investigating technical and infrastructure issues
• Providing advanced desktop and endpoint support across Windows Linux and macOS
• Supporting infrastructure administration and maintenance activities
• Monitoring alerts and carrying out first-line remediation
• Supporting vulnerability remediation and patch management processes
• Maintaining and improving operational runbooks and documentation
• Assistingwith onsite support and hands-on troubleshooting whenrequired
• Improving escalation quality and support processes
• Contributing to operational stability repeatability and continuous improvement initiatives

WhatWereLooking For

Werelooking for someone with strong second-line troubleshooting skills and a practical investigative mindset.

You should ideally have experience with:

• Windows Linux and macOS support
• Infrastructure and endpoint troubleshooting
• Ticketing systems such as Jira or similar platforms
• Monitoring and alerting tools
• Patching and vulnerability management processes
• Networking fundamentals and access control concepts
• Scripting or automation for operational tasks
• Documentation and process improvement

Experience or familiarity with DevOps environments tooling or operational support models would be a strong advantage.

You should also be:

• Comfortable working across multiple teams and technologies
• Organised and process-oriented
• Confident communicating with both technical and non-technical users
• Interested in continuous improvement and operational maturity
• Comfortable using AI-assisted workflows and tooling as part of day-to-day support activities

Why Join Us

This role offers the opportunity to work across a broad and modern technical environment while developing skills in both IT operations and DevOps exposure to infrastructure developer platforms monitoring automation and operational engineering practices while working closely with experienced technical teams.

Itsan excellent opportunity for someone looking to grow into a broader infrastructure platform or DevOps engineering career path.

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.