Customer Service Representative Guadalajara On-Site

$16500 MXN Gross 8% Savings Fund $10000 Food Vouchers Major Medical Insurance

Heres the deal!

Sometimes people need help understanding a product they rely onfinding the right information resolving an issue or simply getting a clear answer from someone who cares.

As a Customer Support Representative youll be the person customers trust when they need guidance. Youll handle conversations across phone email chat and online channels helping customers with product questions concerns orders returns and account-related needs.

This role is about combining empathy with accuracy. Youll solve problems explain information clearly and make sure every interaction follows the right processespecially when supporting customers in a healthcare-focused environment.

If youre someone who enjoys helping people stays calm under pressure and knows how to turn a difficult conversation into a positive experience youll fit right in.

Your day-to-day!

• Provide exceptional customer support through phone email chat Q&A platforms ratings and reviews
• Understand customer concerns and research the right information to provide accurate responses
• Help customers with product questions promotions pricing package information and service-related topics
• Maintain detailed and accurate customer records while following required procedures and guidelines
• Follow healthcare and compliance processes when handling customer complaints and sensitive cases
• Escalate complex situations to the appropriate internal teams when needed
• Support order fulfillment processes including returns and customer requests
• Provide clear explanations while following approved communication guidelines
• Stay updated on product knowledge company updates and customer service processes
• Manage priorities independently while maintaining quality and productivity standards

What you need

• 2 years of customer service or call center experience
• Strong English communication skills (American English preferred)
• Excellent verbal and written communication skills
• Experience supporting customers through email and chat
• Strong problem-solving and objection-handling skills
• Ability to manage difficult or sensitive customer conversations professionally
• Comfortable working with performance metrics and KPIs
• Strong computer skills including Google Workspace and Microsoft Office
• Ability to learn new systems processes and product information quickly
• Positive attitude toward coaching feedback and continuous improvement
• Strong team-player mindset and work ethic

What you get

• $16500 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1000 MXN monthly food vouchers after 2 months
• Major Medical Insurance after 3 months