IT Infrastructure Support Specialist

At Polaris Inc. we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Summary:

IT Infrastructure Support Specialists deploy and support the systems and technologies required by corporate manufacturing and distribution center users in a global enterprise addition to supporting all technology needs of Polaris employees IT Infrastructure Support Specialists may also assist in providing local hands-on support for corporate tier 3 IS teams.

Preferred Qualifications:

• Experience supporting enterprise infrastructure environments (onpremises and/or cloud such as Azure or AWS).
• Familiarity with virtualization technologies (VMware HyperV).
• Knowledge of network fundamentals (TCP/IP DNS DHCP VPNs firewalls).
• Experience with Active Directory Group Policy and identity/access management tools.
• Exposure to ITIL processes (incident problem and change management).
• Handson experience with monitoring tools (e.g. SolarWinds Nagios PRTG).
• Basic scripting knowledge (PowerShell Python or Bash) for automation tasks.
• Experience supporting backup disaster recovery and highavailability systems.
• Familiarity with endpoint management tools (e.g. SCCM Intune).
• Understanding of cybersecurity best practices and vulnerability management.
• Experience working in manufacturing or industrial environments (OT / shopfloor systems is a plus).
• Certifications such as CompTIA (A Network Security) Microsoft (Azure Windows Server) Cisco (CCNA) or similar.
• Strong troubleshooting mindset with ability to diagnose complex infrastructure issues.
• Experience working in a ticketing system (ServiceNow Jira etc.) and SLAdriven environment.
• Ability to support multisite or global operations.

Required Qualifications:

• Advanced knowledge of modern computer hardware wired and wireless networking handheld barcode scanners IP phones printers and peripheral computer equipment required
• Advanced knowledge of Windows 11 Enterprise/LTSC and Android/IOS operating systems required
• Experience configuring and maintaining laptops and desktops in an enterprise environment required
• Experience with Microsoft Office specifically Outlook Teams Word Excel and PowerPoint
• 4-year degree or equivalent experience required
• 2-3 years experience working in an enterprise helpdesk setting required
• Excellent business English communication skills both verbal and written (Level B1/B2)
• Self-motivated with the ability to work independently and/or collaboratively with remote peers
• Communication and customer service skills required

Positions Overview:

The IT Infrastructure Support Specialist is responsible for maintaining monitoring and supporting the organizations core IT infrastructure to ensure high availability performance and security of systems and services. This role provides technical support for servers networks cloud platforms and enduser environments while troubleshooting issues and resolving incidents in a timely manner to minimize business disruption.

The position works closely with crossfunctional IT teams including cybersecurity applications and operations as well as business users to support infrastructure needs across multiple sites. Responsibilities include managing system performance supporting backup and recovery processes assisting with system upgrades and patching and maintaining accurate documentation of infrastructure configurations and changes.

Additionally the IT Infrastructure Support Specialist contributes to continuous improvement initiatives by identifying opportunities for automation standardization and optimization of IT processes. The role requires strong analytical and problemsolving skills the ability to prioritize multiple tasks in a fastpaced environment and a proactive approach to maintaining stable and secure IT operations.

We are an ambitious resourceful and driven workforce which empowers us to THINK OUTSIDE. Apply today!

About Polaris Industries Inc.

As the global leader in powersports Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Proudly headquartered in Minnesota Polaris serves more than 100 countries across the globe.

North Pole Star S. de R.L. de C.V. (Polaris Mexico) is at the forefront of innovation in the powersports industry manufacturing world-class vehicles that inspire adventure we are home of RZR ATV General Sportsman and other greats brands. With a focus on quality teamwork and cutting-edge technology our Mexico operations are our largest global manufacturing facility site with more than 5000 employees. Here at Polaris Mexico we have engineering support from our new Product Development Center and physically assemble each one of our all-off-road vehicles with processes of injection molding tube fabrication welding engines assembly liquid and metal paint and 6 assembly lines. We are committed to creating a dynamic work environment where talent thrives and bold ideas come to life. Join Polaris Mexico where passion meets innovation!

How We Hire

North Pole Star S. de R.L. de C.V. is committed to offering equal employment opportunities to all employees and makes all employment-related decisions without regard to race color religion creed sex sexual orientation gender identity national origin age disability marital status familial status status regarding social assistance union membership political beliefs or any other status protected by applicable law.