Training Manager, Americas

This role can be done from home

Building the worlds leading sound experience starts with the experience we provide for our people. Thats why weve been distributed from the start: initially between offices in Boston & Santa Barbara and now with additional offices around the globe. This role can be done from any of our offices across the United States or remotely from home. Its about impact not location.

An Americas Training Manager is responsible for developing leading and delivering educational strategy both in-person and digitally across the Americas Region to our residential and professional partner audiences. This role will act as both an educator and a strategic leader within the market. This role will also manage a team of both retail and professional focused educators as they execute on the strategy to drive growth. Members of the Sonos Global Education Team embody all of Sonos behaviors Respect Collaboration Transparency and Ownership.

Managers on the Sonos Global Education Team will lead with transparency empathy and creativity. They will create a working environment that fosters diversity of perspectives while acting as a group to achieve goals.

What Youll Do:

• Drive educational engagement with both retail and professional audiences in the Americas market by creating and executing on a clear strategy.

• In collaboration with the Professional and Retail Account Management team ensure that all partners are educated on product and software updates throughout the year reinforcing brand trust. This work will include achieving revenue goals for these partners and collaboration during quarterly business reviews.

• Present engaging educational content verbally to both small and large audiences in a variety of formats. These formats include in-person events and meetings live and pre-recorded webinars on-camera video training and live trade show events.

• Manage the operational output and development of the team members that are being led in an empathetic and clear way.

• Oversee the educational on-boarding of new Sonos partners to establish them as high quality and motivated partners. This would include the management of local training plans certifications and collaboration of learning platforms.

• Travel within the Americas region to manage training events with team members.

• Be responsible for any agency and third-party labor management within the region. This management would include team meetings performance reviews team strategy as well as team budget and contracts.

• Manage the teams operational budget and local resource contracts.

• Provide guidance in the creation of educational content such as Google Slides / PowerPoint presentations on-demand learning modules video and presentation scripts on-camera training videos.

• Speak the operating languages of the audiences we connect with: Professional residential/commercial audio-video installation retail consumer electronics and more.

• Navigate and deploy different communications styles dependent on the audience.

• Work in a fast paced ever changing environment that requires flexibility and compassion for both partners and internal teams.

• Collaborate remotely and in-person with training leadership to innovate how the Sonos Global Education Team connects with our audiences to make our training activities the most enjoyable and fulfilling educational experiences in the industry.

• Communicate with our partners outside of training events to answer questions and clarify key topics.

• Capture and analyze audience feedback from training activations and communicate actionable insights to relevant teams (product marketing etc) during and outside of quarterly business reviews.

• Keep up with industry trends and technology to ensure that the team is the authority on any topic that complements or competes with Sonos.

• Continually practice presentational skills to maintain training performance at an elite level.

• Continue to build on the legacy of best in class training moments that Sonos has delivered over the last 10 years.

What Youll Need:

Basic Qualifications

• 3 years of direct people management experience with a proven track record of coaching developing and motivating a geographically dispersed team.

• Effective experience building educational strategies for various types of learners

• Demonstrated experience and success with enthusiastic public speaking and on-camera presentations

• Effective experience in the residential and commercial audio-video industry.

• Effective experience in communicating knowledge to others

• Demonstrated ability to lead projects from incubation to completion

• Language fluency in English

• The ability to travel throughout the United States Mexico Canada Central and South America to educate visit employees and attend educational events.

Preferred Qualifications

• 5 years of experience in technical training sales enablement or learning and development within the consumer electronics AV or technology hardware industries.

• Demonstrated experience developing and delivering training programs for both retail sales associates (B2C) and professional installers/dealers (B2B)

• Experience in audio video retail installation or design

• Training certifications from CEDIA AVIXA and the NAHB

• Advanced experience with Learning Management Systems (LMS) administration and e-learning authoring tools

• Proficiency in writing in a clear and conversational style

• Humility to identify opportunities in oneself and the team

• A passion for consumer and professional electronics

• Experience collaborating with teammates and cross-functional teams

• Proficient in Microsoft Powerpoint and Google Slides

• Proficiency in Adobe Suite specifically Adobe Premiere

• A curiosity to learn new skills and a dedication to master those skills.

• Highly organized and able to deliver multiple projects at the same time.

• Additional language fluency in Spanish and French

• A love of the music and home theater experiences

Research shows that candidates from underrepresented backgrounds often dont apply for roles if they dont meet all the criteria. If you dont have 100% of the skills listed we strongly encourage you to apply if interested.

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer both now and in the future.

#LI-Remote

Your profile will be reviewed and youll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

The specific pay offered will depend on the candidates geographic location as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.

Please note that compensation details listed in US job postings reflect the base salary only and do not include bonus equity or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health wealth and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one including:

• Medical Dental and Vision Insurance

• A 401(k) plan with company matching and immediate vesting

• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge with no tenure-based vacation accruals required

• 80 hours of sick time upon hire refreshed annually

• Up to 12 paid holidays per calendar year

• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition as well as short- and long-term disability for your own medical condition

• Company-paid Disability Life and AD&D Insurance

• Voluntary benefits including Voluntary Life AD&D Accident and Pet Insurance

• Mental health benefits to support your holistic well-being

• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.