Electrical Services Manager

Company: Capital Heating Cooling Electric & Plumbing - Menomonee Falls WI

Reports to: Owner (transitioning to General Manager upon GM hire)

Direct reports: Master Electrician Service Electricians Hybrid Service/Install Electrician Apprentice/Helper Reconnect Technician

Key partners: Master Electrician of Record (technical sign-off authority) Sales Manager and Comfort Advisors (project quoting) Call Center (booking and dispatch) Install and Service departments (cross-trade coordination)

Classification: Full-time exempt (salaried)

Location: On-site at our Menomonee Falls office with regular job-site visits across the greater Milwaukee metro.

Compensation: $85000$95000 base salary depending on experience plus a monthly performance bonus of up to $15000 per year tied to department revenue gross margin quote performance and team growth. Full benefits and PTO.

Position Summary

The Electrical Services Manager owns and builds Capitals electrical department. Today the department is a four-technician operation on a $2M annual revenue pace with demand outpacing capacity a fifth technician is being hired now and ownerships ambition is $5M and beyond. The Electrical Services Manager is responsible for growing the team running the departments daily operations scheduling parts and materials quality and budget and operating the quoting engine that turns opportunities generated by our in-home sales team into accurately scoped profitably priced electrical projects. An electrical license is not required for this role: technical scope authority runs through our Master Electrician of Record via a defined quote-review process. What is required is proven service-industry leadership credible electrical fluency estimating or quoting experience and a track record of building teams rather than maintaining them.

Essential Duties & Responsibilities

Department Leadership & Team Building

• Recruit hire onboard and develop electricians and apprentices; grow the department to full planned headcount within the first year and maintain an always-active recruiting pipeline thereafter.
  
• Hold documented weekly one-on-ones with each team member; maintain training and development plans per technician coordinating technical mentorship through the Master Electrician.
  
• Lead weekly department meetings with a structured agenda: safety quality schedule and performance.
  
• Foster a positive accountable department culture; address performance issues promptly through documented coaching with defined improvement windows.
  
• Conduct performance reviews and make compensation recommendations within company frameworks.
  

Project Quoting & Sales Support

• Own the electrical quoting process end to end: receive opportunities from Comfort Advisors and service technicians scope the work price it within company profitability and discount frameworks and return quotes on SLA same-day for standard scopes 24 hours for complex projects.
  
• Route complex or high-value scopes through the Master Electrician of Records technical review before release; maintain the dollar/complexity threshold governing which quotes require sign-off.
  
• Track quote volume turnaround time close rate and sold-job margin; coach Comfort Advisors on electrical opportunity identification and accurate field information capture.
  
• Support the sales team with technical consultation on in-home opportunities including occasional customer-facing visits for complex project scoping.
  

Operations Scheduling & Materials

• Own the department schedule: assign jobs to match technician skill and development needs protect service capacity and coordinate daily with the call center on booking flow.
  
• Manage parts and materials: scope sold jobs order accurately stage jobs so no crew waits on material process returns and maintain supplier relationships and account terms.
  
• Ensure jobs are documented completely in ServiceTitan scope photos materials and permits and that permit and inspection logistics are handled on every job requiring them.
  
• Coordinate cross-trade work with the Install and Service departments including electrical scopes inside HVAC and plumbing projects.
  

Financial Management

• Own the department budget: revenue gross margin labor utilization and materials cost.
  
• Operate within and enforce company pricing profitability and discount frameworks.
  
• Deliver a weekly department performance report to ownership: revenue vs. budget sold pipeline margin staffing and quality.
  

Quality & Compliance

• Set and enforce workmanship and job-site standards; track callbacks and quality issues to a defined monthly target with every miss reviewed and coached.
  
• Partner with the Master Electrician of Record on code compliance licensing requirements and inspection outcomes; ensure all work is performed under appropriate licensure and permits.
  
• Maintain safety standards and documentation for all department field work.
  

Key Performance Indicators

• Department revenue vs. monthly budget
  
• Department gross margin vs. target
  
• Quote turnaround time (SLA attainment) and quoted-work close rate
  
• Headcount vs. plan; time-to-fill open positions; technician retention
  
• Callback rate and quality-issue count vs. monthly target
  
• Jobs staged on time / zero jobs delayed by material
  

Qualifications

Required

• 5 years leading service-industry field teams (trades home services or comparable) with direct responsibility for hiring and building a team not just inheriting one.
  
• Experience quoting or estimating technical work. Electrical estimating strongly preferred; strong HVAC plumbing or construction estimating with genuine electrical fluency will be considered.
  
• Working electrical knowledge sufficient to scope residential projects credibly service upgrades panel work EV charging generator installs remodel wiring and the judgment to know what requires the Master Electricians review.
  
• Department budget or P&L ownership with demonstrated margin management.
  
• Fluency with field-service management platforms (ServiceTitan or comparable) scheduling tools and performance reporting.
  
• Clear written communicator; disciplined about documentation follow-through and delivering commitments on time.
  
• Valid drivers license.
  

Preferred

• Electrical trade background: journeyman experience electrical estimator or PM at an electrical contractor.
  
• Residential home-services experience particularly in a call-by-call or in-home sales model.
  
• Experience partnering with an in-home sales team on project quoting.
  

Not required

• An electrical license. Licensed technical authority is provided by our Master Electrician of Record through a structured review process. Candidates who hold licensure are welcome but management building and quoting capability are the hiring criteria.
  

• Primarily on-site at the Menomonee Falls office; regular job-site visits across Waukesha Ozaukee and Washington counties and the Milwaukee metro.
  
• Occasional customer-facing visits for complex project scoping.
  
• Standard office physical requirements plus active job-site conditions during field visits (walking stairs attics/basements PPE as required).
  

Capital Heating Cooling Electric & Plumbing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

This job description summarizes the primary duties of the position and is not an exhaustive list of all responsibilities. Duties may change to meet business needs.