Contact Center Jobs in USA

Transform innovation as our next Salesforce Service Cloud Domain Owner!Ready to pioneer the future of customer support technology Trimble is looking for an analytical forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven transformation across global indust...

Workforce Management SpecialistJob DescriptionTitle: Workforce Management SpecialistReports to: Claims Manager Department: ClaimsDirect Reports: NoExempt Status: Non-ExemptJob PurposeWe are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsibl...

JOB SUMMARYProvide leadership and direction to branch staff by fostering employee development through comprehensive training performance coaching regular evaluations motivational strategies and goal-setting initiatives. ESSENTIAL FUNCTIONSMay include any and/or all of the following: Oversee daily br...

DescriptionBe part of something uniQueiQ Credit Union is a great place to work and grow and were looking for people like you to join our exceptional team. At iQ youll find a healthy work-life balance great benefits an unwavering commitment to our members and the communities we serve and a positive e...

Job Title:AI/ML EngineerJob DescriptionWere Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the worlds best brands today and into the future. Were solution-focused tech-powered intelligence...

Sr. Director Head of Servicing Strategy & Operations Capital One TravelCapital One Travel (COT) is seeking a highly strategic visionary and operationally rigorous Head of Servicing to lead our customer support ecosystem into its next era of this pivotal senior leadership role you will define exactl...

Hybrid in 1003 Route 202 Raritan NJ 08869 or Remote ***Please note candidate preference on resume***Max vendor rate is $89/hr 40 hours/week Job Title : Contact Center Architect (AWS Connect)Top Skills Required : 1. AWS Connect2. AWS Connect Q3. Contact Center technologiesRole SummaryWe are seeking a...

CCaaS Data Engineer Phoenix AZ Charlotte NC 4 years of commercial software development experience. Proficient in developing and hosting solutions using Java and Python on cloud platforms preferably GCP. Design and implement scalable CCaaS and IVA solutions leveraging leading...

Job Title: SDET Lead (Telephony) Job Location: Dallas TX Job Type: Contract Job Description: Strong experience with Telephony - Amazon Connect Contact Flows Routing Profiles and Queues Hands-on expertise with Amazon Lex and Polly Experience with AWS Lambda DynamoDB and S3 API Integration and CloudW...

AWS Connect Engineer Required Skills: * Amazon Connect* Contact Flow & IVR Development* Skills-Based Routing* AWS Lambda* Amazon Lex* DynamoDB* REST APIs* CloudWatch* IAM* JavaScript Python or Responsibilities: * Develop and support Amazon Connect solutions.* Design contact flows queues and rou...

Gather analyze and document business requirements for Outbound and Inbound Calls.Design configure develop and maintain Amazon Connect contact center solutions.Configure customize and support Amazon Connect contact flows including inbound flows outbound flows customer queue flows transfer flows callb...

Sutherland is searching for a skilled Voice Backend Software Engineer ( and Java) fully remote in the US. If you have extensive experience developing backend services and APIs using and have strong Java & Linux proficiency we want to connect with you today! Major advantage if you have experience de...

Role SummaryThe Associate Director Medical Information and Review works closely with the Head of Global Medical Affairs Excellence to lead a high performing team responsible for medical information and medical review activities across Decipheras portfolio. This individual is responsible for providin...

Job DescriptionAt Guidehealth we are committed to creating a positive and supportive work environment where our employees can THRIVE. We value teamwork innovation technical aptitude and a dedication to providing exceptional service to our Customers. Join our team and make a difference in the lives o...

Position: Customer Care Workforce Manager Work Location: LA County CA (Hybrid) Department: Customer Care Reports to: VP of Customer Experience Compensation: up to $112320 What Were Looking For: The Customer Care Call Center Workforce Manager is responsible for optimizing workforce planning schedul...

POSITION Change Management IT Project Manager Start date & Location Onsite Miramar 4 days a week and remote Fridays (there is flexibility to be onsite 2-3 days a week) REQUIRED SKILLS Needs to have change management but its a person should be able to work on delivering IT Project...

Onsite in Charlotte NCMax Bill Rate: $85Job Title: GAI Expert / Software Engineer - AI Specialist IIDescriptionAt Duke Energy we are at the forefront of technological innovation dedicated to creating cutting-edge solutions that transform industries. We are seeking a highly skilled and motivated GAI...

Role: IVR Software Developer Location: Onsite in Cleveland OH W2 Position Top Skill(s): 1. Java/J2EE strong expertise in backend development. 2. Spring MVC & Spring Boot Micro Services 3. REST & SOAP Web Services Name Required Experience Voice XML Yes 6 Years...

The Senior Outbound Sales Manager provides strategic leadership for Public Storages outbound sales function overseeing multiple campaigns and teams to drive revenue growth conversion improvement and customer experience excellence. Reporting to the Vice President of Sales this role leads the Outbound...

THE POSITION:The Reimbursement Specialist primarily responsible is to interface with Patients HCPs and Payers by providing reimbursement support for activities related to benefit coverage prior authorization claim denials appeals triage to third party support centers and general inquiry.ESSENTIAL DU...