Voice Backend Software Engineer ( and Java) | Remote | US

Sutherland is searching for a skilled Voice Backend Software Engineer ( and Java) fully remote in the US. If you have extensive experience developing backend services and APIs using and have strong Java & Linux proficiency we want to connect with you today! Major advantage if you have experience developing software specifically for contact centers (platform familiarity w/Genesys/Cisco or similar!)

In this role youll get to:

• Technical Expertise & Guidance: Provide deep technical expertise in backend development code reviews and architectural discussions ensuring best practices are followed.
• System Development & Implementation: Design develop test and deploy backend software solutions using and Java adhering to high-quality standards.
• Database Design & Optimization: Architect and optimize relational database schemas write efficient queries and ensure data integrity and performance.
• Real-time Communication Technologies: Develop and maintain components for real-time communication including SIP signaling and RTP streaming.
• Media Processing & Integration: Explore and implement solutions for audio/video media processing and integration within the contact center environment.
• Contact Center Domain Expertise: Contribute to the development of contact center-specific features and integrations understanding the nuances of the domain.
• Performance & Scalability: Identify and address performance bottlenecks ensuring the platform can scale to meet growing demands.
• Troubleshooting & Support: Diagnose and resolve complex production issues providing timely and effective solutions.
• Cross-functional Collaboration: Work closely with product managers architects QA engineers and other stakeholders to deliver high-quality software.

Qualifications :

•  Minimum of 5 years experience in developing backend services and APIs using & Java. 
• Experience with contact center voice technology & contact center platforms will be a major advantage
• Java: strong proficiency in Java development for backend applications.
• Platform:
  • Linux: Deep understanding of the Linux operating system and its ecosystem for development and deployment.
• Database Proficiency:
  • Relational Database Principles: Must possess a strong foundational knowledge of relational database principles including data modeling normalization ACID properties and transaction management.
  • SQL: Proficient in writing complex and optimized SQL queries.

Highly Desirable Skills and Experience:

• PostgreSQL:
  • Physical Design: Proven experience in designing and optimizing PostgreSQL physical schemas for high-throughput and low-latency applications.
  • Programming: Experience with PostgreSQL programming including stored procedures functions and triggers.
• Real-time Communication Protocols:
  • SIP Signaling: Hands-on experience with Session Initiation Protocol (SIP) for signaling in voice and video calls.
  • RTP Streaming: Experience with Real-time Transport Protocol (RTP) for audio and video data streaming.
  • Media Technologies:
    • Familiarity with other applications and technologies related to audio/video media processing and streaming.
• Contact Center Domain Expertise:
  • Experience in developing software specifically for contact center environments.
  • Familiarity with major contact center platforms such as Genesys Cisco or similar.
  • Cloud Technologies: Experience with cloud platforms (AWS Azure GCP) and containerization (Docker Kubernetes).
• Microservices Architecture: Experience designing and building microservices.
• Monitoring & Logging: Familiarity with monitoring and logging tools (e.g. ELK stack (preferable) Prometheus Grafana).

Additional Information :

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Remote Work :

Yes

Employment Type :

Full-time