What you will do

• In all matters be a professional dormakaba representative and aim to create an outstanding customer experience.
• Handle customer inquiries regarding dormakaba products and services providing accurate and timely information.
• Help customers with choice of products create/distribute quotations and place/follow up orders.
• Address and resolve customer complaints and handle claims or disputes efficiently to ensure customer satisfaction.
• Assist customers with questions related to warranty and contract entitlements ensuring they understand their rights and benefits.
• Maintain detailed and accurate records of customer interactions inquiries complaints and resolutions.
• Dedicated customer base (C) - district/projects/OEM/Key account to support Sales including KAM plan execution to develop and increase sales

What we require

• Education in dministration sales customer service or similar experience.
• Good verbal and written communication skills.
• Business and sales skills.
• Intermediate level knowledge of all dormakabas product clusters.
• A customer first mindset
  
  

What we offer

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 102.26 EUR Food vouchers
• Public transportation card
• Multisport /Coolfitcard
• Opportunity for flexibility with a hybrid working model
• Employee Assistance Program (Mental Health Legal & Financial Counselling)
• Language training opportunity
• Brand new modern office premises in a class A Business building
• Employee referral program
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15000 LinkedIn Learning courses to assist in your development

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management as a leading global provider in the access solutions market for schools banks airports hospitals hotels and many more we enable seamless movement within secure safe and sustainable places. With over 160 years of experience and a focus on excellence and innovation we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba you are encouraged to take initiative develop your skills and build your career alongside 16000 experts worldwide who are setting industry standards every day.

Work in a place where you matter apply now!