ITSM Change Management Specialist
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Job Summary
About Akkodis:
Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 50000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT Software Cloud and Digital fields. Now we are looking for an ITSM Change Management Specialist to join our team!
Job Description
Main responsibilities:
Primary: Change Management (70%):
Act as Subject Matter Expert and ambassador of the Change Management process - promote process value and contribution to the companys success.
Strategic and Operational lead of Global Change management with a structured methodology/process.
Planning and managing support for change management tools and process
Maintaining the change schedule and DT&A Maintenance weekends
Coordinating interfaces between change management and other processes
Work closely with other internal and external teams
Reviewing and improving specific categories of RFC
Planning scheduling managing and chairing CAB meetings
Formally authorizing changes at agreed points in the change lifecycle
Participating or leading in the change management reviews
Request Fulfilment Process (30%):
Act as process lead and ambassador for Service Request Management promoting process effectiveness and business value.
Main requirements:
Proven experience in ITIL practitioner in Infrastructures services or Application Management
Solid Change Incident and Problem management knowledge and hand-on experience - minimum 2-3 years of experience
Solid Project management and relationship management experience
Good understanding of IT Operations Infrastructure Services Application Support and Service Delivery practices.
Strong understanding of IT Service Management (ITSM) principles and ITIL best practices.
Knowledge of service lifecycle management deployment and release activities and operational support models.
What we offer:
Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 77 EUR/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives
United by our passion for talent and technology we look at the world differently.
The future wont wait its time to make incredible happen. Are you ready
Required Experience:
IC
About Company
Leading digital engineering consultancy specializing in human-centered AI. Deep expertise in AI, data, cloud & edge computing worldwide.
