Telecommunicator Program Coord I (Temporary)

Agency

Office of State Human Resources

Division

Temporary Solutions

Job Classification Title

Program Coordinator I (S)

Position Number

Grade

NC08

About Us

To provide a solid Human Resource management foundation responsible oversight and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset OUR EMPLOYEES.

Description of Work

employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time.

Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governors Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agencys culture process procedures and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is with NC Dept of Adult Corrections - Special Operations & Intelligence Unit located at 2020 Yonkers Road Raleigh NC Wake County.

Job Order Hourly Rate of Pay: $21.00 (Based on education and/or years of relevant work experience reflected on the application).

The NC Department of Adult Correction is one of the largest state agencies with more than 14000 employees. It is responsible for safeguarding and preserving lives and property through prevention protection and preparation as well as the care custody and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody healthcare and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration Health Services Rehabilitation & Reentry Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

This posting is for (2) Program Coordinator I / Telecommunicators for full-time temporary roles that will support telecommunications and daily operations of the Division of Criminal Information Network terminal. Working hours are Monday-Friday from 10a-6p and weekends if needed to fill gaps.

Job responsibilities include but are not limited to:
Provide accurate and timely information that is coherent and effective in assisting other agencies with appropriately classifying offenders to facilitate lawful apprehension and arrest of criminal offenders
Exercise appropriate knowledge and take action in the areas of a computer monitoring system criminal network application; and further the daily operations and maintenance of multiple platforms; knowledge of all systems software hardware and NCDAC OPUS mainframe system for use on a daily basis and for providing customer service and assistance to field staff or other authorized officials
Serve as a liaison to provide information in time of need for the purpose of public safety and as a primary link with information essential for routine duties and emergency assistance

Knowledge Skills and Abilities/Management Preferences

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge Skills and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

• Ability to learn the purpose of the programs organization including its mission services clients and measures of business effectiveness
• Ability to multitask with multiple information inputs (phone radio internet etc.)
• Ability to communicate effectively with the public maintain professional demeanor and patiently give instructions
• Ability to prioritize calls and requests ability to solicit information from and relay information to callers and law enforcement officers. and ability to make quick decisions based on information from callers and law enforcement officers
• Comfortable using a variety of computer and communications systems

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Janice Scott Kearney

Recruiter Email: