Technical Account Manager

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Free food & snacks
• Training & development

• Relationship Management: Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR). Act as the primary point of contact for all account-related inquiries concerns and escalations.
• Client Retention: Proactively engage with clients to understand their evolving needs and challenges. Provide exceptional customer service and support addressing any issues or concerns promptly and effectively. Implement strategies to foster long-term client loyalty and minimize churn.
• Account Growth: Identify upselling and cross-selling opportunities within existing accounts by understanding our clients business and strategy. Identify how technology can advance our clients business goals. Establish a technology roadmap for all key strategic accounts. Be an active participant in our clients IT budgeting process.
• Account Planning and Forecasting: Develop account plans and strategies to maximize business opportunities and achieve sales targets. Conduct regular account reviews monitor account performance and provide accurate sales forecasting and reporting.
• Collaboration and Coordination: Communicate the overall status of projects to clients and internal stakeholders regularly. Help ensure we complete these projects on time within budget and exceed client satisfaction.
• Industry Knowledge and Market Insights: Stay abreast of industry trends cybersecurity threats and best practices. Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption further positioning TeamLogic IT as a trusted advisor and industry expert.

• B.A./B.S. degree in a relevant discipline; or equivalent work experience
• Customer service-focused mindset.
• Proven experience in account management or client relationship management roles.
• Strong communication and interpersonal skills with the ability to build rapport and establish credibility with clients.
• Excellent problem-solving and negotiation abilities with a proactive and customer-centric approach.
• Demonstrated ability to drive revenue growth and achieve sales targets.
• Exceptional organizational and time management skills with the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software and Microsoft Office suite.

• Technical aptitude with experience in the IT industry.
• Knowledge of IT services and solutions.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.