Sr. ServiceNow Developer

As a Senior ServiceNow Developer you will play a crucial role in designing implementing and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stake holders you will translate business requirements into innovative technical solutions troubleshoot issues and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organizations use of ServiceNow.

While the intent may be a long-term tenure this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.

Responsibilities

• Design develop and implement ServiceNow solutions including customizations and integrations.

• Collaborate with stakeholders to gather analyze and refine requirements.

• Customize and configure ServiceNow applications modules and workflows.

• Troubleshoot and resolve technical issues on the ServiceNow platform.

• Develop and maintain technical documentation including system designs and user guides.

• Mentor junior developers and contribute to the teams technical growth.

• Stay updated on the latest ServiceNow features and industry best practices.

• Ensure compliance with coding standards security policies and best practices.

• Conduct code reviews and actively participate in design discussions.

• Perform Service Mapping Discovery and Event Management configurations to improve IT operations.

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field.

• At least 5 years of hands-on experience with ServiceNow development and administration.

• Proficiency in ServiceNow APIs JavaScript HTML and CSS.

• Strong understanding of ITSM and ITOM processes including workflows and automation.

• Proven experience with ServiceNow modules such as ITSM(IT Service Management) CSM(Customer service management also called PSDS) HAM (Hardware asset management).

• Familiarity with Agile/Scrum methodologies for project delivery.

• Relevant certifications (e.g. ServiceNow Certified Application Developer Implementation Specialist) are highly desirable.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills to work effectively with cross-functional teams.

Required/Desired Skills