Account Coordinator

Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers helping them improve their quality of life.

Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials slide presentations and other training methods. Learners also find Transfr experiences highly engaging and enjoyable. At Transfr we believe the future starts with innovative workplace training and skills development. Were building bridges between schools workplaces and governments to help improve training and job placement pipelines and create a better tomorrow today.

Summary: Transfr is looking for an Account Coordinator to support a high-volume portfolio of customer accounts. This role is critical to ensuring smaller high-volume accounts receive fast accurate and professional service while enabling Account Managers to focus on growth and strategic work.

Youll act as the operational backbone of the team owning core administrative and coordination workflows across quoting CRM management and customer communication.

This is an entry-level role designed for someone highly organized detail-oriented and eager to build a career in account management customer success or sales operations.

Responsibilities:

• Generate and process customized quotes and renewals for timely delivery 120 days in advance of renewal dates

• Maintain accurate account data and deal tracking in Salesforce

• Monitor and triage inbound customer requests escalating when needed

• Support Account Manager by handling administrative and operational tasks

• Identify ways to improve efficiency and reduce manual errors

• Monitor and Manage the shared inbox for Account Managers

Qualifications

• 02 years of experience in a customer-facing operations or administrative role

• Strong attention to detail and organizational skills with a process driven mindset

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

• Clear written and verbal communication skills

• A proactive mindset and willingness to learn

Success Metrics

• Timely submission of quotes

• High-quality support and response to customer inquiries

• Correct identification of upsell opportunities for Account Manager to engage

• Customer satisfaction and relationship longevity

What We Offer:

The hourly rate for this position is $20-$25 per hour with working hour of 30 hours a week (5 days a week) with a duration of a 6 month contract.

In Closing:

If youre looking to make a big difference in the lives of others we invite you to join us on our mission to make learning more intuitive and help individuals develop the skills they need for career success.

Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs for all.

At Transfr we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants consultants and employees and prohibits discrimination and harassment of any type without regard to race color religion age national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

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