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Support Engineer
Job Location:
Monthly Salary:
Posted:
15 May 2026 (30+ days ago)
Posted:
Application Deadline:
12 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Support Engineer
Cardiff - Hybrid (3 days in office)
Up to 30000 benefits
Looking to build a career in tech rather than stay on a service desk
Were working with a growing cloud and telecoms business in Cardiff hiring 3 Support Engineers. Its a great opportunity to move into a niche area like voice and cloud with full training provided.
What youll be doing:
- Supporting a voice/telecoms platform (VoIP SIP)
- Troubleshooting issues and managing tickets end-to-end
- Supporting customers via phone email and ticketing system
- Learning platforms call systems and integrations
What theyre looking for:
- IT support service desk OR strong customer service interest in tech
- Good problem-solving skills
- Confident communicator
- Keen to learn and progress
Why join:
- Clear progression into 2nd line or engineering
- Full training and mentoring
- Supportive team environment
Working pattern:
3 days in Cardiff office (TueThu)
Shifts: 84:30 or 9:306 (rotating)
If youd like to find out more please contact James Chau at
Required Experience:
IC
