Support Engineer

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Job Location:

Cardiff - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Support Engineer

Cardiff - Hybrid (3 days in office)

Up to 30000 benefits

Looking to build a career in tech rather than stay on a service desk

Were working with a growing cloud and telecoms business in Cardiff hiring 3 Support Engineers. Its a great opportunity to move into a niche area like voice and cloud with full training provided.

What youll be doing:

Supporting a voice/telecoms platform (VoIP SIP)
Troubleshooting issues and managing tickets end-to-end
Supporting customers via phone email and ticketing system
Learning platforms call systems and integrations

What theyre looking for:

IT support service desk OR strong customer service interest in tech
Good problem-solving skills
Confident communicator
Keen to learn and progress

Why join:

Clear progression into 2nd line or engineering
Full training and mentoring
Supportive team environment

Working pattern:

3 days in Cardiff office (TueThu)

Shifts: 84:30 or 9:306 (rotating)

If youd like to find out more please contact James Chau at

Required Experience:

Job DescriptionSupport Engineer Cardiff - Hybrid (3 days in office) Up to 30000 benefits Looking to build a career in tech rather than stay on a service deskWere working with a growing cloud and telecoms business in Cardiff hiring 3 Support Engineers. Its a great opportunity to move into a niche ar...