Senior Project Manager
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Job Summary
About the Role
Were looking for a Senior Project Manager to support the delivery of contact centre and CX transformation programmes across a range of clients and industries. This role begins as a 6month fixedterm contract. We anticipate ongoing needs in the team so there may be an opportunity to move into a longerterm or permanent position for the right candidate.
Youll lead high-impact CX and digital transformation projects ensuring delivery doesnt stop at go-live but translates into real business outcomes such as improved customer experience reduced cost to serve and increased operational efficiency.
Youll work across people process and technology partnering with a broad range of stakeholders to deliver for our clients and build the foundations for scalable sustainable change.
Why Join Us
- Work on cutting-edge CX and AI-driven transformation programmes
- Exposure to enterprise clients and senior stakeholders
- Strong focus on outcomes value and impact not just delivery
- Join a team that blends consulting delivery and innovation
- Lead end-to-end delivery of CX and technology projects across multiple workstreams
- Own project plans timelines RAID logs and dependency management
- Coordinate cross-functional teams (business technology vendors)
- Run governance forums and support SteerCo / executive updates
- Track delivery against scope budget and expected outcomes
- Proactively identify and escalate risks issues and trade-offs
- Ensure solutions land effectively and support adoption and change
- Maintain strong stakeholder alignment across client and internal teams
Governance Alignment & Project Portfolio Delivery
- Translate scope into clear delivery plans milestones and measurable outcomes not just activities
- Support programme sequencing dependencies and priorities to maximise value
- Identify and challenge overlaps redundancies or competing priorities so that you contribute to creating a single joinedup delivery roadmap
- Coordinate timelines resources and dependencies across multiple workstreams and suppliers
- Apply agile and hybrid methodologies to:
- Enable speed where it adds value
- Maintain control predictability and commercial discipline
- Lead governance forums that are decisionfocused not just reportingdriven
- Drive alignment across business technology and delivery teams to establish and maintain strong working relationships across TTEC Digital and client business
- Spot opportunities to expand services through emerging needs and priorities
Value & Financial Accountability
- Manage the project commercials including:
- Forecasting invoicing margin and resources
- Proactive identification of pressure points
- Maintain focus on value tracking and benefits realisation at project / portfolio level
- Surface risks to value early and enable datadriven decision making
Technology and Platform Awareness
- Work closely with technical and architecture teams to ensure delivery feasibility
- Manage risks across integrations platforms and third-party vendors
- Support delivery across CX platforms contact centre technologies and digital initiatives
- Identify patterns risks and scaling opportunities across initiatives
Relationship Building & Communication
- Act as the primary client interface and trusted delivery partner building strong outcomefocused relationships across business technology and executive stakeholders
- Establish and lead clear structured communication and governance ensuring stakeholders are consistently informed engaged and aligned throughout delivery
- Drive proactive transparent communication of progress risks and tradeoffs enabling timely decisions and maintaining confidence at all levels
- Actively engage challenge and influence stakeholders ensuring expectations are managed decisions are informed and outcomes remain aligned to business objectives
- 5 years experience project management experience preferably in a professional services environment.
- Experience coordinating multi discipline teams preferably working in multinational and in onshore/offshore project set ups
- Proven experience delivering complex business systems/ CX / contact centre / digital transformation programmes
- Structured thinking and problem-solving skills
Desirable
- Experience with CCaaS AI automation or enterprise CX platform implementations
- Certifications such as PMP PRINCE2 Agile / Scrum
- An interest in CX innovation AI and continuous improvement
Required Experience:
Senior IC
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
