Operations Coordinator

Position Summary:

The Operations Coordinator is an adaptable problem-solver who supports core administrative and operational needs to ensure smooth efficient day-to-day operations. This role effectively communicates with team members members and customers across multiple platforms. The Operations Coordinator thrives in an office environment while performing administrative duties supporting leaders and contributing to local chapter-focused events and promotional efforts. Success in this role requires strong prioritization organization and discretion to manage multiple competing demands in a fast-paced environment. Support for this role may come from the Operations Director/Manager or National Director depending on the teams size and structure.

Roles and Responsibilities:

Administrative & Operational Support

• Provide high-quality administrative support to assigned leadership ensuring smooth day-to-day operations and execution of priorities
• Manage calendars scheduling correspondence and document preparation including letters memos reports and presentations
• Coordinate travel accommodations and meetinglogisticsas assigned
• Maintain organized systems for files records and operational documentation to support efficiency and compliance

Member Director & Ambassador Support

• Support Members Directors and Ambassadors with operational needs providing timely assistance and clear communication in BNI Connect and other tools
• Provide first-level troubleshooting support for BNI Connect and other networking tools escalating more complex issues when needed
• Respond to inquiries with professionalism accuracy and a service-oriented mindset

Data Systems & Process Support

• Maintain data accuracy across operational systems including BNI Connect and other internal tools
• Track timelines deliverables and follow-ups for assigned tasks and priorities
• Assist in documenting workflows and identifying opportunities to improve efficiency

Continuous Improvement

• Support process improvement efforts by identifying gaps and implementing approved enhancements within assigned areas
• Any additional duties needed to help demonstrate our core values drive our vision and fulfill our mission.

Demonstrated Competencies:

• Customer Service
• Organizational Skills
• Self-Management
• Technical Proficiency
• Communication
• Problem Solving

Required Qualifications:

• Two-year degree or equivalent experience
• One or more years of experience in an administrative role supporting senior leadership
• Strong interpersonal and communication skills
• Ability to build relationships with key stakeholders
• Detail-oriented with strong time management skills
• Ability to prioritize work in a fast-paced changing environment
• Demonstrates initiative anticipates needs and exercises sound judgment
• Maintains discretion and confidentiality
• Basic to intermediate proficiency in Microsoft Office Suite (Excel Word PowerPoint Outlook)