At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.
If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.
Skills and Competencies
Proven experience supporting enterprise software applications in a customerfacing environment
Strong troubleshooting analytical and problemsolving skills with the ability to assess business impact and prioritize effectively
Working knowledge of cloudbased SaaS technologies REST APIs SQL and familiarity with monitoring and data visualization tools (e.g. Kibana); experience with authentication frameworks such as SSO is advantageous
Excellent communication skills with the ability to clearly convey technical information to both technical and nontechnical stakeholders
Ability to independently manage multiple customer inquiries while collaborating effectively across global crossfunctional teams; industry exposure to insurance reinsurance or financial services is beneficial
Demonstrated proficiency in artificial intelligence concepts with handson experience using AI tools to streamline workflows and enhance operational efficiency
Proven ability to apply AIenabled capabilities to support analysis issue resolution and decisionmaking alongside a growing awareness of AI risk management and responsible ethical AI use
Education
Bachelors degree in Computer Science Information Technology Engineering or another relevant STEMrelated discipline
Responsibilities
This role is responsible for delivering highquality technical support and implementation assistance for Moodys Insurance enterprise software solutions while embedding AIenabled ways of working to improve service quality and customer outcomes.
Provide highquality technical support and implementation assistance for enterprise software solutions ensuring an excellent customer experience
Deliver technical support and implementation guidance across the Moodys Insurance product suite in line with established processes and best practices
Manage customer inquiries and technical issues of moderate complexity through to resolution escalating where appropriate and maintaining timely clear communications
Investigate and troubleshoot software infrastructure and integrationrelated issues using logs databases APIs diagnostic and monitoring tools
Leverage AIenabled tools and agentic AI capabilities to support troubleshooting pattern identification and knowledge retrieval improving speed and consistency of issue resolution
Collaborate closely with Product Engineering Cloud Operations and Customer Success teams to resolve customer issues and continuously improve service delivery
Build a strong understanding of customer workflows business processes and operational challenges to provide effective contextaware support
Contribute to knowledgesharing initiatives documentation improvements and process optimisation activities including the use of AI to enhance knowledge management
Participate in software release readiness activities user acceptance testing support and internal enablement sessions
About the Team
The Application Technical Support team delivers global software support and implementation assistance across Moodys Insurance solutions. Working closely with customers Product Engineering and Cloud Operations the team operates in a collaborative and fastpaced environment focused on efficient issue resolution and high service standards. The team is actively embracing AI including agentic AI capabilities to enhance troubleshooting knowledge sharing and customer engagement while continuing to deliver strong technical expertise and customerfocused support practices.
Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.
Required Experience:
IC
At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningfu...
At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.
If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.
Skills and Competencies
Proven experience supporting enterprise software applications in a customerfacing environment
Strong troubleshooting analytical and problemsolving skills with the ability to assess business impact and prioritize effectively
Working knowledge of cloudbased SaaS technologies REST APIs SQL and familiarity with monitoring and data visualization tools (e.g. Kibana); experience with authentication frameworks such as SSO is advantageous
Excellent communication skills with the ability to clearly convey technical information to both technical and nontechnical stakeholders
Ability to independently manage multiple customer inquiries while collaborating effectively across global crossfunctional teams; industry exposure to insurance reinsurance or financial services is beneficial
Demonstrated proficiency in artificial intelligence concepts with handson experience using AI tools to streamline workflows and enhance operational efficiency
Proven ability to apply AIenabled capabilities to support analysis issue resolution and decisionmaking alongside a growing awareness of AI risk management and responsible ethical AI use
Education
Bachelors degree in Computer Science Information Technology Engineering or another relevant STEMrelated discipline
Responsibilities
This role is responsible for delivering highquality technical support and implementation assistance for Moodys Insurance enterprise software solutions while embedding AIenabled ways of working to improve service quality and customer outcomes.
Provide highquality technical support and implementation assistance for enterprise software solutions ensuring an excellent customer experience
Deliver technical support and implementation guidance across the Moodys Insurance product suite in line with established processes and best practices
Manage customer inquiries and technical issues of moderate complexity through to resolution escalating where appropriate and maintaining timely clear communications
Investigate and troubleshoot software infrastructure and integrationrelated issues using logs databases APIs diagnostic and monitoring tools
Leverage AIenabled tools and agentic AI capabilities to support troubleshooting pattern identification and knowledge retrieval improving speed and consistency of issue resolution
Collaborate closely with Product Engineering Cloud Operations and Customer Success teams to resolve customer issues and continuously improve service delivery
Build a strong understanding of customer workflows business processes and operational challenges to provide effective contextaware support
Contribute to knowledgesharing initiatives documentation improvements and process optimisation activities including the use of AI to enhance knowledge management
Participate in software release readiness activities user acceptance testing support and internal enablement sessions
About the Team
The Application Technical Support team delivers global software support and implementation assistance across Moodys Insurance solutions. Working closely with customers Product Engineering and Cloud Operations the team operates in a collaborative and fastpaced environment focused on efficient issue resolution and high service standards. The team is actively embracing AI including agentic AI capabilities to enhance troubleshooting knowledge sharing and customer engagement while continuing to deliver strong technical expertise and customerfocused support practices.
Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.
Moody's CreditView is our flagship solution for global capital markets that incorporates credit ratings, research and data from Moody's Investors Service plus research, data and content from Moody's Analytics.
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