Inside Sales Executive

Key Responsibilities:

Customer Engagement & Growth

Proactively contact existing and prospective customers via telephone to generate new business opportunities

Manage and grow a portfolio of named accounts

Build rapport quickly with customers to understand their requirements and identify sales opportunities

Identify and pursue new business opportunities through prospecting activities

Lead Generation & Pipeline Development

Conduct outbound calling campaigns to generate new enquiries and opportunities

Follow up marketing leads and inbound enquiries in a timely manner

Promptly follow up all quotes with the customer handling objections confidently to close the deal.

Maintain a consistent pipeline of opportunities to support team revenue targets

Identify opportunities to upsell and cross-sell services

Internal Collaboration

Collaborate with technical operational and commercial teams to align resources and capabilities with customer needs.

Manage customer issues should they occur; working with operations technical and quality teams to provide timely resolution

Contribute to a positive high-performance team culture within the sales office

Performance & Reporting

Achieve daily weekly and monthly KPIs including revenue opportunities won opportunities created meetings and calls

Accurately record all customer interactions opportunities and activities within CRM

Maintain high levels of organisation and activity to manage multiple live opportunities

Participate in team meetings training and sales performance reviews

Required Skills:

Highly proactive; continually seeks out new opportunities for growth rather than waiting for leads to come to them

Self-motivated with a strong desire to succeed in a target-driven sales environment

Confident and professional telephone manner with excellent communication skills

Resilient and tenacious; able to handle rejection and remain motivated

Strong listening skills with the ability to identify customer needs and respond effectively

Results-driven mindset with a focus on achieving and exceeding KPIs

Well-organised with the ability to manage multiple tasks and priorities

Team player who contributes positively to team performance and culture

Desired Experience:

Previous experience in a sales telesales or customer service role

Experience working in a high-volume outbound calling environment

Familiarity with CRM systems and sales processes

Exposure to the infrastructure construction or technical services sector (desirable but not essential)