Portfolio Manager – Consumer Cards

Job Title: Portfolio Manager Consumer Cards

Term: 12 months

Location: Riyadh Saudi Arabia

Division: Cards

Reports to: TBC

PURPOSE OF THE PROJECT

As a Portfolio Manager Consumer Cards the role involves strategic management of client relationships ensuring high levels of satisfaction and engagement and driving revenue growth through tailored portfolio management initiatives. The ideal candidate will possess strategic advisory and execution support for cards portfolio optimisation initiatives spanning across key KPIs like ENR spend authorisation etc. to drive growth in card activation customer engagement utilisation balance build through strategic planning campaign execution and portfolio optimisation leveraging data analytics merchant partnerships and other lifecycle management tools.

Core Responsibilities and Accountabilities:

• Develop and maintain strong long-term relationships with senior stakeholders.
• Conduct regular business reviews and strategy sessions with clients to identify opportunities for growth and improvement.
• Analyse portfolio trends and develop strategies to improve activation usage and retention.
• Optimise portfolio performance through segmentation targeting and offer personalisation. Provide execution support for campaign rollout tracking and reporting.
• Support the initiatives related to customer engagement & balance build. This includes end to end management of campaigns across channels to grow spends and balances.
• Collaborate with MIS teams to improve existing reports and develop new set of reports; prepare and present regular reports and presentations to senior management and clients.
• Support in launching new products and improve existing by tracking products like profitability and acquisition through different channels.

Knowledge and Experience:

• 810 years of experience in consumer/ retail banking consumer finance payments or consulting with a strong focus on consumer/ retail portfolio management cards and lending products customer engagement and portfolio optimisation.
• Proven track record of managing optimising and growing large consumer/ retail customer portfolios delivering sustainable revenue growth and improved customer outcomes.
• Strong understanding of consumer/ retail banking products payment ecosystems customer lifecycle management and core banking operations.
• Excellent communication stakeholder management and negotiation skills with the ability to influence cross-functional teams and senior stakeholders.
• Strong analytical capability with experience interpreting complex data sets to derive insights develop strategic initiatives and drive informed decision-making.

Mandatory Skills:

• Deep understanding of the consumer/ retail customer lifecycle including acquisition onboarding activation engagement retention attrition management and exit with the ability to design strategies across each stage.
• Portfolio management expertise across consumer/ retail banking products (cards deposits lending and digital offerings) including assessing portfolio health forecasting performance identifying risks or underperformance and driving strategic course correction.
• Strong commercial and financial acumen with a clear understanding of how consumer/ retail portfolios contribute to overall P&L margins growth objectives and risk trade-offs and the ability to balance profitability with customer value.

Preferred Skills:

• An understanding of payment systems digital platforms APIs system workflows security basics and industry technologies.
• An understanding of regional regulations across financial services or payment networks.
• Excellent communication skills (written verbal and presentation) in English; proficiency in Arabic is an advantage.