Team Leader

Stefanini Group

Job Location:

Pasay - Philippines

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Create a cohesive team environment through consistent management
Coach and counsel of direct reports including providing feedback including positive recognition conduct performance evaluations training mentoring and handling discipline issues
Write employee performance evaluations deliver annual merit reviews update employee journals daily and performing other administrative tasks as assigned
Perform root cause analysis and identify opportunities to improve efficiencies
Ensure direct reports meet their goals and follow departmental processes
Responsible for day to day operations of Service Desk
Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client

2 years of management experience including coaching training mentoring interviewing hiring and terminations
Good interpersonal skills
Excellent attention to detail and organization skills
Effective time management and organizational skills
Excellent verbal and written communication skills
Be a big-thinker able to think strategically and ready to be and feel a part of the big picture
Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes

Job Description Create a cohesive team environment through consistent managementCoach and counsel of direct reports including providing feedback including positive recognition conduct performance evaluations training mentoring and handling discipline issuesWrite employee performance eva...