ScalableOS

SUMMARYThe Rapid Resolution Specialist L1/NOC is responsible for providing quality services and solutions to clients while maintaining a high level of client satisfaction. This hybrid role combines first-level helpdesk support with proactive NOC monitoring responsibilities answering

SUMMARYThe Rapid Resolution Specialist L1/NOC is responsible for providing quality services and solutions to clients while maintaining a high level of client satisfaction. This hybrid role combines first-level helpdesk support with proactive NOC monitoring responsibilities answering

This is a remote position.SUMMARYThe Customer Success Representative (CSR) provides responsive high-quality support for Select-level customers. This role serves as the primary point of contact for customer service escalation requests and account inquiries working to resolve issues

This is a remote position.SUMMARYThe Customer Success Representative (CSR) provides responsive high-quality support for Select-level customers. This role serves as the primary point of contact for customer service escalation requests and account inquiries working to resolve issues

SUMMARYThis role is tailored for a High Tier 2 or Low Tier 3 engineer who thrives on a diverse workload. You will handle everything from everyday support requests to complex technical escalations from other team members. While 95% of your day is focused on technical resolution and pro

SUMMARYThis role is tailored for a High Tier 2 or Low Tier 3 engineer who thrives on a diverse workload. You will handle everything from everyday support requests to complex technical escalations from other team members. While 95% of your day is focused on technical resolution and pro

SUMMARY The Account Manager plays a key role in managing a large portfolio of the firms small- to mid-sized clients delivering a high-touch consultative customer experience. This role is responsible for maintaining strong client relationships ensuring operational excellence and drivin

SUMMARY The Account Manager plays a key role in managing a large portfolio of the firms small- to mid-sized clients delivering a high-touch consultative customer experience. This role is responsible for maintaining strong client relationships ensuring operational excellence and drivin

SUMMARYThe Security Remediation Engineer is responsible for managing and resolving cybersecurity vulnerabilities implementing cloud and email security solutions and ensuring systems follow security best practices. The position also involves leading remediation projects supporting clie

SUMMARYThe Security Remediation Engineer is responsible for managing and resolving cybersecurity vulnerabilities implementing cloud and email security solutions and ensuring systems follow security best practices. The position also involves leading remediation projects supporting clie

SUMMARY We are seeking a detail-oriented and client-focused Enterprise Service Desk Analyst to join our team. This role provides frontline support for Microsoft 365 Active Directory Intune Azure and networking functions while ensuring stable secure and optimized systems for end users.

SUMMARY We are seeking a detail-oriented and client-focused Enterprise Service Desk Analyst to join our team. This role provides frontline support for Microsoft 365 Active Directory Intune Azure and networking functions while ensuring stable secure and optimized systems for end users.

SUMMARYThe Help Desk Operations Coordinator (Dispatcher) is the heartbeat of our service desk. You keep the day running fielding escalation calls routing tickets to the right technician and making sure work is moving in real time. This is not a behind-the-scenes coordination role; yo

SUMMARYThe Help Desk Operations Coordinator (Dispatcher) is the heartbeat of our service desk. You keep the day running fielding escalation calls routing tickets to the right technician and making sure work is moving in real time. This is not a behind-the-scenes coordination role; yo

SUMMARY The L3 Support Engineer role is a fast-paced technical support resource specializing in the immediate response to technical issues presented by end-users. JOB RESPONSIBILITIES Remediate alerts presented from the companys monitoring platforms Remediate security vulnerabilitie

SUMMARY The L3 Support Engineer role is a fast-paced technical support resource specializing in the immediate response to technical issues presented by end-users. JOB RESPONSIBILITIES Remediate alerts presented from the companys monitoring platforms Remediate security vulnerabilitie

SUMMARYTechnician II should be able to prioritize technical issues manage assigned tasks and document time spent and resolutions while demonstrating patience to describe causes and solutions to end users. Ideal candidates should be very organized and able to switch and resume tasks as

SUMMARYTechnician II should be able to prioritize technical issues manage assigned tasks and document time spent and resolutions while demonstrating patience to describe causes and solutions to end users. Ideal candidates should be very organized and able to switch and resume tasks as

SUMMARYThe Technology Support Specialist is both foundational and mission critical within the Company. This fully remote role combines the core responsibilities of first touch ticket triage initial technical troubleshooting and Tier 1 resolution as well as proper routing and prioritiz

SUMMARYThe Technology Support Specialist is both foundational and mission critical within the Company. This fully remote role combines the core responsibilities of first touch ticket triage initial technical troubleshooting and Tier 1 resolution as well as proper routing and prioritiz

SUMMARYThe Service Desk Administrator (Level 2) role demands a blend of patience empathy confidence and exceptional customer service skills as it involves interaction with a diverse range of businesses technologies applications and personalities. This position requires a solid IT back

SUMMARYThe Service Desk Administrator (Level 2) role demands a blend of patience empathy confidence and exceptional customer service skills as it involves interaction with a diverse range of businesses technologies applications and personalities. This position requires a solid IT back

SUMMARYThe Level 2 Technician IT & VoIP is responsible for resolving escalated technical issues across endpoints servers networks and voice systems delivering stable high-quality IT and VoIP services for multiple MSP clients. This role owns complex troubleshooting configuration chang

SUMMARYThe Level 2 Technician IT & VoIP is responsible for resolving escalated technical issues across endpoints servers networks and voice systems delivering stable high-quality IT and VoIP services for multiple MSP clients. This role owns complex troubleshooting configuration chang

This is a remote position. SUMMARY The Senior Systems Engineer (SNOW) is a multidisciplinary role that develops implements and supports multi-platform integration solutions in support of the organizations Business Systems and Enterprise strategic initiatives. The Senior System

This is a remote position. SUMMARY The Senior Systems Engineer (SNOW) is a multidisciplinary role that develops implements and supports multi-platform integration solutions in support of the organizations Business Systems and Enterprise strategic initiatives. The Senior System

This is a remote position. SUMMARYWe are seeking a highly organized PMP-certified Project Coordinator to support the delivery of client-facing IT projects across our nonprofit member base. This role sits at the center of project execution working closely with our Technical Alignme

This is a remote position. SUMMARYWe are seeking a highly organized PMP-certified Project Coordinator to support the delivery of client-facing IT projects across our nonprofit member base. This role sits at the center of project execution working closely with our Technical Alignme

SUMMARYThe Sr. Engineer Microsoft Teams Calling is responsible for leading all phases of collaboration and voice projects from a technical perspective including discovery design implementation and ongoing support with a primary focus on Microsoft Teams Calling and the broader Microsof

SUMMARYThe Sr. Engineer Microsoft Teams Calling is responsible for leading all phases of collaboration and voice projects from a technical perspective including discovery design implementation and ongoing support with a primary focus on Microsoft Teams Calling and the broader Microsof

SUMMARYThe Cisco Contact Center Engineer is responsible for leading all phases of Contact Center projects from a technical level: discovery design implementation and support primarily of Cisco Contact Center Enterprise and Webex Contact Center with good general knowledge of other Clou

SUMMARYThe Cisco Contact Center Engineer is responsible for leading all phases of Contact Center projects from a technical level: discovery design implementation and support primarily of Cisco Contact Center Enterprise and Webex Contact Center with good general knowledge of other Clou

SUMMARY The Help Desk Engineer will be a primary resource for level 1 monitoring/technical support of the company customers. Inbound technical support (service desk) for managed service clients is a primary responsibility. This role is also responsible for assisting in the daily dispa

SUMMARY The Help Desk Engineer will be a primary resource for level 1 monitoring/technical support of the company customers. Inbound technical support (service desk) for managed service clients is a primary responsibility. This role is also responsible for assisting in the daily dispa

This is a remote position.SUMMARYThe Presales Engineer will help clients navigate complex technology decisions resulting in a clear detailed actionable plan that our Projects team can execute. This role will drive successful business outcomes by combining deep technical expertise i

This is a remote position.SUMMARYThe Presales Engineer will help clients navigate complex technology decisions resulting in a clear detailed actionable plan that our Projects team can execute. This role will drive successful business outcomes by combining deep technical expertise i

This is a remote position.SUMMARYThe Accounting Manager is responsible for overseeing the companys accounting operations and financial reporting ensuring accuracy consistency and compliance with US GAAP in a private equitybacked environment. This role manages a small accounting tea

This is a remote position.SUMMARYThe Accounting Manager is responsible for overseeing the companys accounting operations and financial reporting ensuring accuracy consistency and compliance with US GAAP in a private equitybacked environment. This role manages a small accounting tea

This is a remote position. SUMMARY A Central Services Technician supports the organizations shared technology infrastructure and internal services. The role focuses on backup operations maintaining systems handling service requests and ensuring core IT operations run smoothly.

This is a remote position. SUMMARY A Central Services Technician supports the organizations shared technology infrastructure and internal services. The role focuses on backup operations maintaining systems handling service requests and ensuring core IT operations run smoothly.