Customer Support Specialist

Job Location:

General Trias - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

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Job Summary

Customer Support Specialist Full-Time Remote

Apply here: the Role

We are looking for a Customer Support Specialist to manage the creation tracking and resolution of customer tasks within our records retrieval platform. This role is the primary point of contact between customers and the internal records team responsible for requesting documents and information relaying materials and responding to customer comments and questions in real time.

This is not a traditional support role. The system has significant nuances in how tasks are created categorized and resolved. The ideal candidate must quickly understand these nuances and communicate them clearly ensuring customers are never asked for the same thing twice and tasks move forward efficiently.

What Youll Do

Create and manage customer-facing tasks requesting specific documents information or actions.
Write clear precise task descriptions specifying exactly what is needed why and in what format.
Monitor and respond to customer comments promptly resolving issues independently before escalating.
Relay documents and information between customers and internal teams ensuring accuracy and avoiding duplication.
Track open tasks follow up on outstanding items and close completed work without prompting.
Identify inconsistencies (e.g. wrong addresses mismatched names duplicates) and flag or resolve them proactively.

What Were Looking For

Exceptional written communication messages must be clear grammatically correct and typo-free.
Extreme attention to detail handling names addresses dates and document types accurately is essential.
Independence and resourcefulness ability to find answers using available tools and documentation before escalating.
Ability to handle ambiguity make sound judgments in situations without a clear playbook and communicate reasoning clearly.
Concise structured communication document work with clear details: who what actions taken and next steps.
Speed without sacrificing quality tasks must move quickly without delays or oversight.
Experience in customer support administrative coordination or other detail-oriented roles.
Exposure to collections billing follow-ups or accounts receivable processes is highly preferred.

Requirements

Excellent English writing skills (grammar spelling punctuation clarity).
Comfortable using task management systems Slack and email for communication.
Ability to manage multiple tasks simultaneously without errors.
Reliable internet connection and availability during business hours.

This Role Is Not For You If

You need manager approval for routine decisions.
You rely heavily on phone calls instead of written communication.
You struggle with grammar spelling or structured writing.
You write vague or incomplete notes requiring follow-ups.
You are uncomfortable researching answers independently before escalating.

Apply here:

Customer Support Specialist Full-Time RemoteApply here: the RoleWe are looking for a Customer Support Specialist to manage the creation tracking and resolution of customer tasks within our records retrieval platform. This role is the primary point of contact between customers and the internal rec...

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