Program Assistant- LINC (Casual)

Job Title: Program Assistant - LINC (Casual)
Status:Casual (Union position)
Vacancies:5
Wage: $25.95/hr $29.76/hr (starting at $25.95/hr)
Grid: 10
Hours:On-Call Monday - Thursday

Start Date: ASAP

Date Posted: May 7 2026

Closing Date: Open Until Filled

Please note that internal applicants must apply by May 14 2026. Internal applications received after this date will not beconsidered as internal and seniority will not apply. Position will remain openuntil filled.

The Opportunity:

The program administrative assistant is responsible for all administrative duties related to the LINC program which has a large student body. These duties primarily include maintenance of wait lists student registration record keeping customer service and clerical duties.

The key areas of responsibility are:

• Greets clients/visitors to the organization in a professional and friendly manner.
• Answers phone and/or in person inquiries and routes to appropriate staff members if required.
• Displays understanding of internal and external programs and facilitates referrals to the appropriate services.
• Responds to routine queries regarding the organization and services provided.
• Assists with client intake procedures by obtaining basic information providing interpretation where needed assisting in completing forms and managing waitlists in accordance with established guidelines.
• Maintain knowledge of the availability and eligibility requirements of current English programs and provide referral information as necessary.
• Contact students when seats are available register and place students in class and maintain student records using iCARE spreadsheets and CRM.
• Perform all clerical duties related to the LINC program such as typing letters monthly reports class lists waitlists etc. Keep supervisor and manager informed of problem areas or emerging trends and briefs them on any issues concerns matters and meetings.
• Liaise with instructors and day care staff regarding student movement space availability and provide day-to-day information.
• A resource person to settlement workers regarding the LINC program including their purpose referral and registration processes waitlist procedures available classes and schedules.
• Liaise with assessment centres regarding client referrals and space availability.
• Compile and maintain program statistical information and reports to the funder.
• Perform opening and closing office procedures such as opening and closing the building if they are first to arrive or last to leave.
• Collects researches organizes and summarizes data from a variety of sources and produces reports; Performs analysis of reported information; Keeps supervisor informed of problem areas or emerging trends and briefs them on any issues concerns matters and meetings.
• Maintains client and program information using spreadsheet and/or database software.
• Assists in coordinating and completion of projects that help with funding proposals
• Support management with the preparation of funding proposals and program budgets by maintaining records in spreadsheets and providing information about the classes they manage as needed.
• Keep manager and supervisor informed of significant developments.
• Type and edit program correspondence including reports and other documents.
• Perform clerical functions such as photocopying scanning and faxing
• Check supply inventories compile needed supplies and provide recommendations.
• Occasionally assist with program promotion to community services the media and DIVERSEcitys programs by promoting language programs at events distributing flyers to community services and responding to email or phone inquiries by providing program details.
• Participate as a positive and cooperative team member attend meetings and participate in Society committees and events as required and /or directed.
• Adhere to Policies and Procedures and Personnel Policies Procedures and Practices of the Society.
• Other duties as required

Qualified candidates will possess:

• Post-secondary certificate in Office Administration and a minimum of 2 years experience in an office environment.
• Familiarity with the LINC intake and registration process.
• Excellent English communication skills written and oral.
• Ability to communicate effectively with people with limited English proficiency.
• Excellent computer and Internet skills (advanced knowledge of MS Office CRM and iCARE) with a typing speed of 50wpm.
• Competency with office equipment procedures and business communications.
• Ability to work cooperatively within a team.
• Exhibits cross-cultural competency.
• Fluent in one of the IRCC contracted languages.

A Criminal Record Check is a requirement of employment.

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy the provisions under Article 13.5 Recall of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

APPLICATION REQUIREMENTS:

To apply please upload your resume and cover letter asseparate attachments. As part of the application process you will beprompted to complete a short questionnaire. Please ensure all questions areanswered.

This position is not available for sponsorship onlycandidates legally entitled to work in Canada can be considered.

To view all opportunities at DIVERSEcity visit INFORMATION:

This position is based in our Surrey office and isin-person services. DIVERSEcity has implemented new safetyprocedures for in-office and in-person work to view our safety plan pleasevisit will be provided with the training and equipment to safely carry outtheir duties ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to allcandidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encouragesapplications from people of all gender identities and expressions persons withdisabilities Indigenous peoples and visible minorities. Persons withdisabilities who anticipate needing accommodations for any part of theapplication and hiring process may contact our HR department at(). Any personal information provided will be maintained inconfidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registeredcharity devoted to helping newcomers. For 40 years we have focused on providingspecialized services newcomers to find employment learn English find housingdeal with family challenges work through mental health issues and accessmedical care. DIVERSEcity is a client-centred organization committed to qualityand accountability. We value growth respect integrity and learn more about DIVERSEcity visit us at thank all applicants for their interest in thisopportunity; however only those selected for an interview will be contacted.