Commercial Account Manager

Were looking for a Commercial Account Manager to join our Account Management team. Your mission Build long-term partnerships with our commercial (mid-market) customers and make sure they get the most out of Rossum.

Youll be their trusted advisordriving renewals identifying expansion opportunities and helping them achieve their business outcomes with Rossum. Along the way youll collaborate with Sales Customer Experience and Product teams to create a seamless customer journey and contribute directly to Rossums growth.

• Manage a portfolio of 100 commercial accounts (primarily mid-market) ensuring retention and satisfaction.

• Lead renewal negotiations and secure long-term customer partnerships.

• Spot and drive upsell and cross-sell opportunities to increase customer value.

• Act as the main point of contact coordinating with Customer Experience for smooth adoption and issue resolution.

• Deliver regular business reviews showcasing value realized and future growth opportunities.

• Share actionable insights with Product and Sales to shape improvements.

• Track account health usage and expansion pipeline using CRM and data tools.
  

• 24 years in Account Management Customer Success or B2B SaaS Sales.

• Skilled in relationship management and negotiations with a track record of hitting retention and expansion targets.

• Strong communicator and presenter in English.

• Comfortable working with CRM tools (Salesforce or similar) and data-driven decision-making.

Bonus points if you:

• Know Intelligent Document Processing automation or related SaaS spaces.

• Speak additional European languages.

• Understand APIs or Rossums ecosystem.
  

• Complete onboarding and product training.

• Build relationships across 100% of your customer portfolio.

• Deliver first account reviews and identify 23 quick-win upsell or renewal opportunities.

• Lead renewals independently achieving 90% renewal rate.

• Generate at least 10% ARR expansion within your accounts.

• Establish a quarterly review rhythm with all customers.

• Consistently exceed retention and expansion targets.

• Act as a customer advocate feeding product insights back into Rossum.

• Build and document a scalable playbook to support the Account Management team.

At Rossum were on a mission to free the world from boring manual data entry. Our AI platform helps companies save millions of hours allowing professionals to focus on creative impactful work.

In an exciting move for our future we have joined forces with Coupa Software the worlds leading unified platform for Business Spend Management. By combining Rossums cutting-edge document AI with Coupas global ecosystem we are uniquely positioned to redefine how businesses operate at a massive scale. You can read more about this exciting milestone and our shared vision in the official announcement.

• Cutting-edge AI technology reshaping how businesses operate globally.

• A collaborative supportive environment where autonomy thrives.

• Opportunities to grow in a fast-scaling company.

• A culture that values diversity empathy and genuine connection.

As part of the Coupa family youll enjoy: the agility of a fast-moving innovation-focused team with the stability and reach of a global market leader. For you this means an even greater opportunity to make an impact access new global markets and grow your career within a collaborative culture that values autonomy diversity and genuine connection. Together were not just automating datawere giving time back to the worlds professionals.

Future with Coupa: We are currently in an integration phase during which we are reviewing and aligning our total rewards programs. Our goal is to blend Rossums local culture with Coupas global standards to provide you with a long-term future featuring clear career pathways tailored learning journeys and world-class development opportunities.

Current Benefits:

• Flexible working models with a base in vibrant Prague and options for hybrid or remote setups.

• Competitive benefits designed to support your well-being growth and work-life harmony.

• 5 weeks of vacation 5 sick/personal days and extra 2 weeks of paternity leave.

• Personal development education and language courses.

• High-end tech (MacBook external monitor keyboard of your choice) and a MultiSport card.

• Team offsites regular meetups and a friendly ambitious team.

Ready to make an impact in your next role Apply now!

Required Experience:

Manager