Software Support Consultant

Tangos system implementation and support follows the process of requirements design configure/ build test and remediate deploy and support. The Services and Support teams in the Bangalore office work directly with Tangos US based teams and with clients across the globe. The role requires candidates to work across the following areas:  

• System design and configuration
• Report design/ development
• Testing
• Data conversion
• Integration design
• Support

Requirements:

• Ability to communicate effectively with international team members and clients
• Ability to effectively and quickly understand business processes and understand how technology enables those processes 
• Good understanding of SDLC or software implementation lifecycle (applications like SAP Oracle or other ERP or web applications)
• Prior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracles ADF (Application Development Framework). No prior Oracle or ADF experience necessary.
• Investigates and reproduces issues provides fixes and workarounds and verifies changes and ensure continued support of the software solution
• Ability to investigate challenging tickets from Client and close the tickets
• Monitor and own all support related metrics including ticket backlog average time to close workload distribution first response time resolution time and ticket escalations
• Strong understanding of databases like Oracle SQL Server etc.
• Strong Excel skills
• Strong SQL skills
• Apply appropriate development methodologies (e.g.: agile waterfall) and best practices (e.g.: mid-development client reviews embedded QA procedures unit testing) to ensure successful and timely completion
• Collaborate with other team members (involved in the requirements gathering testing roll-out and operations phases) to ensure seamless transitions. Summarize and present results to team members and clients globally
• Understand technical requirements to ensure accurate understanding and implementation
• Experience or familiarity with Business Intelligence and Data Visualization tools (Power BI / Tableau / Qlik) is good to have. Ability to work with data and derive meaningful insights through reports or dashboards will be an added advantage.
• This role has the potential to grow into gaining extensive knowledge within multiple client areas with the ability to provide consulting and expertise on business processes
• Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects
• Willingness to travel internationally as needed to work with client
• Willingness to work from 3 PM IST to 12 AM IST with appropriate breaks for meals
   

Qualifications :

• Bachelors/Masters degree with specialization in Computer Science MIS IT or other computer related disciplines
• 3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
• Experience with working on Jira Zendesk and similar tools.
• Extensive experience working with system implementation reporting back-end database management (e.g.: Oracle Teradata) and/or ETL interfacing (e.g.: Informatica SSIS) technologies
• Hands-on experience in Power BI Tableau and Qlik

Additional Information :

• Need for immediate joining.
• Work from home.

Remote Work :

Yes

Employment Type :

Full-time