Application Support Engineer
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Job Summary
Job Description
Position: Application Support Engineer
Experience: 3-4 Yrs
Job Location: Pune
Work Mode: Hybrid
Employment Type: Full Time Role
Job Description:
Monitor the health availability and performance of mobile applications (Android & iOS) to ensure high uptime and a seamless customer experience.
Investigate troubleshoot and resolve production issues by analyzing application logs API responses and backend services.
Coordinate with cross-functional teams including Development QA Product Backend Infrastructure and third-party vendors for issue resolution.
Perform root cause analysis (RCA) for production incidents and implement preventive measures.
Monitor API performance identify failures and track service-level KPIs using monitoring and logging tools.
Validate new application releases OTA deployments and backend RFCs to ensure production stability.
Analyze customer feedback from app stores CRM platforms and monitoring dashboards to identify recurring issues and improvement opportunities.
Manage incident communication stakeholder updates and post-incident reporting. Create and maintain operational dashboards SOPs knowledge base articles and monitoring
alerts. Participate in release planning change management and production deployment activities
while ensuring minimal customer impact. Drive continuous improvement initiatives through automation monitoring enhancements
and proactive issue detection.
Key Skills
Mobile Application Monitoring (Android & iOS) Production Support & Incident Management API Analysis & Troubleshooting (REST APIs) Log Analysis (Kibana) Agile & ITIL Processes Root Cause Analysis (RCA) Performance Monitoring Stakeholder Management Jira ServiceNow Confluence Google Play Console & App Store Connect Release & Change Management
Preferred Experience
2–5 years of experience in Telecom or Mobile Application Support. Experience supporting customer-facing mobile applications in a production environment. Knowledge of monitoring tools API gateways cloud platforms and mobile application
release processes is an advantage.
Required Skills:
Mobile Application Monitoring (Android & iOS) Android iOS Production Support Incident Management Troubleshooting API Analysis REST APIs Log Analysis Kibana Backend Services Root Cause Analysis (RCA) Performance Monitoring API Performance Monitoring Service-Level KPIs Monitoring Tools Logging Tools Release Management OTA Deployments Backend RFCs Change Management Customer Feedback Analysis CRM Platforms Operational Dashboards Monitoring Dashboards SOP Development Knowledge Base Management Monitoring Alerts Incident Communication Post-Incident Reporting Stakeholder Management Cross-functional Team Coordination Release Planning Production Deployment Automation Continuous Improvement Proactive Issue Detection Monitoring Enhancements Agile Processes ITIL Processes Jira ServiceNow Confluence Google Play Console App Store Connect Telecom Mobile Application Support API Gateways Cloud Platforms Mobile Application Release Processes
