SNOW Admin

Position Overview:

We are looking for an experienced and motivated ServiceNow Developer to join our team and contribute to the design development configuration and implementation of scalable solutions on the ServiceNow platform. The successful candidate will partner with business and technical stakeholders to deliver high-quality solutions that support organizational objectives improve operational efficiency and enhance the overall user experience. This role also requires the effective use ofAI toolsandAI-enabledcapabilities where relevant to strengthen development productivity solution quality analysis troubleshooting and delivery outcomes.

Responsibilities:

• Develop and implement ServiceNow applications and modules in accordance with business requirements.

• Customize and configure ServiceNow applications workflows forms and reports.

• Develop and maintain ServiceNow workflows catalog items business rules UI policies customer metadata uploads implementation of new modules system enhancements and script includes.

• Perform ServiceNow administration activities including user management role management and security configuration.

• Conduct testing debugging and troubleshooting of ServiceNow applications and integrations.

• Maintain up-to-date knowledge of ServiceNow releases features and leading practices.

• Analyze customer requirements and translate them into effective ServiceNow solutions.

• Investigate and resolve defects reported by end users and backend users.

• Perform data fixes across instances and support implementation updates and defect resolution.

• Leverage AI tools and AI-enabled capabilities where appropriate to support solution design development analysis troubleshooting automation and productivity improvement within ServiceNow delivery activities.

Requirements:

• Bachelors degree in computer science Information Technology or a related field.

• A minimum of 3 years of experience as a ServiceNow Developer MUST.

• Strong knowledge of the ServiceNow platform and its modules including Customer Service Management (CSM) IT Service Management (ITSM) Case Management Account Management Incident Management Change Management SLA Management Service Catalog Management and ACL Management MUST.

• Experience with Enterprise IT Operations Management (ITOM) and Community An Advantage.

• Experience in portal development An Advantage.

• Hands-on experience working with AI tools or AIenabled capabilities that support and enhance ServiceNow development activities including development automation analysis troubleshooting or productivity improvement MUST.Experience with ServiceNow AI capabilities and modules including Now Assist is consideredAn Advantage.

• Proficiency in ServiceNow scripting including JavaScript and Glide API and platform customization MUST.

• Experience with ServiceNow workflows including Workflow Editor and Flow Designer as well as business rules UI policies and catalog development MUST.

• Strong understanding of ServiceNow administration including user management role management and security configuration.

• Familiarity with ServiceNow integration methods including REST SOAP MID Server and APIs MUST.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills with the ability to collaborate effectively with stakeholders and team members.

• Fluency in English MUST.

• Demonstrated ability for self-learning and continuous professional development.

• Excellent organizational and time management skills.

• A proactive customer-oriented approach and the ability to work effectively as a team player.

• ServiceNow certifications such as ServiceNow Certified Application Developer and ServiceNow Certified System Administrator are considered an advantage.