Product Head Cloud Solutions

Tata Tele Business Services (TTBS) part of the Tata Group is a leading provider of connectivity cloud and digital solutions for enterprises and SMEs in India. It offers a comprehensive portfolio across connectivity cloud communications cybersecurity collaboration and omnichannel engagement

We are looking for a dynamic and hands-on professional with strong experience to build scale and monetize TTBSs Cloud Communication portfolio including CPaaS (API-led communication platform) and CCaaS (Cloud Contact Center) solutions enabling Indian businesses to accelerate their digital transformation journey

1. Revenue and P&L Owner for CCaaS CPaaS and AI based solutions
2. Launch of New Cloud based service portfolio - CCaaS CPaaS Omni channel
3. Design GTM strategies aligned with TTBSs SME enterprise sales engine
4. Enable large field sales teams and channel partners (1000 partner ecosystem)
6. Work with Platform Partners or alliance for new product along with his team.
7. Product Marketing Competition Benchmarking and Lead Generation Plan
8. Lead team of Product Managers to drive business for Cloud Communication portfolio
9. Design Campaigns along with Marketing to generate business for new products
10. Align product roadmap with TTBS vision of trusted digital partner for SMEs
11. Identify growth opportunities in mid-market & enterprise segments
12. Own and drive end-to-end product strategy for:

• Smartflo / Cloud Telephony (flagship TTBS product)
• CPaaS APIs (SMS Voice WhatsApp Email Video)
• CCaaS offerings (Contact Center IVR AI Bots)

1. Manage full lifecycle: Ideation Development Commercialization Scale
2. Build & scale platforms integrating:

• Telecom infrastructure (SIP VoIP PRI replacement)
• Cloud-native architecture (API-first microservices)

1. Expand TTBS as a CPaaS platform provider vs pure telecom player

1. Bachelors degree in Engineering / Technology (Computer Science IT Electronics Telecom preferred)
2. 1215 years total experience
3. Minimum 610 years in Product Management / Product Leadership
4. Preferred industries: Telecom / ISP / Carrier Cloud SaaS / B2B Platforms Customer Experience (CX) / Contact Center companies Enterprise technology providers
5. Proven track record of Leading end-to-end product lifecycle
6. Experience managing Product portfolios (multi-product environment)
7. Strong exposure to P&L ownership / revenue responsibility Pricing models (subscription pay-per-use API-based)
8. Stakeholder management (CXO-level interactions)

Key Success Metrics (KPIs)

1. Revenue growth of Cloud portfolio (YoY)
2. Customer satisfaction and CX improvement metrics
3. Speed of deployment and scalability of solutions for SMBs
4. Innovation and contribution to TTBS digital portfolio growth

1. Ability to think long-term and define product vision
2. Takes end-to-end accountability for product success
3. Uses analytics customer insights and usage metrics for decisions
4. Ability to influence cross-functional teams (Tech Sales Marketing)
5. Deep focus on customer experience (CX) and usability
6. Ability to prioritize effectively under pressure
7. Breaks down complex business and technical problems
8. Strong interest in cloud APIs AI and telecom technologies
9. Understands revenue models margins pricing GTM strategy
10. Inspires and mentors product managers and teams
11. Clearly articulates product vision roadmap and value proposition
12. Comfortable with rapid changes and ambiguity