Enter a job title or keyword
Solutions Architect Lead (TAC)
Job Location:
Monthly Salary:
Posted:
15 August 2026 (8 hours ago)
Posted:
Application Deadline:
12 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
Key Responsibilities
- Act as the highest escalation point for complex Palo Alto Networks technical issues.
- Troubleshoot and resolve advanced issues related to Palo Alto NGFW (PA-Series VM-Series CN-Series) and Panorama.
- Support and manage Prisma Access Prisma SD-WAN and SASE deployments.
- Investigate and resolve issues involving GlobalProtect VPN SSL Decryption WildFire DNS Security and Threat Prevention.
- Analyze packet captures debug logs crash files and performance reports to determine root causes.
- Lead Severity 1 and business-critical incident management and resolution.
- Collaborate with Palo Alto Networks Engineering and Product Support teams for bug investigations and escalations.
- Provide technical guidance and mentoring to L1 L2 and L3 support engineers.
- Develop Knowledge Base articles troubleshooting guides and operational best practices.
- Participate in customer calls escalation bridges and technical review meetings.
- Ensure adherence to SLA commitments and customer satisfaction goals.
Required Skills
- Strong hands-on experience with Palo Alto Networks firewalls and Panorama administration.
- Deep knowledge of Security Policies NAT VPN (IPSec & GlobalProtect) URL Filtering Threat Prevention and WildFire.
- Expertise in troubleshooting Layer 2 Layer 3 routing and security-related issues.
- Strong understanding of TCP/IP BGP OSPF DNS DHCP NAT and SSL/TLS.
- Experience with Prisma Access SASE and cloud security technologies.
- Knowledge of Cortex XDR Cortex XSOAR and Cortex XSIAM is preferred.
- Hands-on experience with packet analysis tools such as Wireshark.
- Familiarity with public cloud platforms including AWS Microsoft Azure and Google Cloud.
- Experience with automation using REST APIs Python or Ansible is an added advantage.
- Strong customer communication documentation and troubleshooting skills.
Preferred Certifications
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Palo Alto Networks Certified Cybersecurity Associate (PCCSA)
- Palo Alto Networks Prisma Access Certification
- Palo Alto Cortex Certifications (Preferred)
- CCNP Security
- CISSP
- AWS Azure or Google Cloud Security Certifications
Preferred Experience
- 8-12 years of experience in Network Security TAC or Cybersecurity Support environments.
- Minimum 5 years of hands-on experience supporting Palo Alto Networks technologies.
- Experience handling enterprise and global customer environments.
- Strong knowledge of security operations and incident management processes.
- Experience working in a 24x7 TAC or Managed Security Services environment.
- Excellent stakeholder management and customer-facing skills.
- Ability to mentor junior engineers and drive technical excellence within the team.
Required Experience:
Staff IC
About Company
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partner ... View more
