Executive Operations Associate Manager

• Manage and prioritize executive office operations for the Managing Director India and General Manager for APAC countries outside of India with discretion professionalism and sound judgment.
• Coordinate leadership governance routines including meeting cadence agenda planning action tracking dependency management and follow-up reporting.
• Maintain initiative trackers status dashboards risk logs and decision records for defined leadership priorities and regional programs.
• Support cross-functional program coordination by consolidating updates identifying risks or blockers and escalating items requiring leadership attention.
• Prepare executive reporting materials that summarize progress decisions dependencies risks and required actions across leadership initiatives.
• Coordinate leadership meetings business reviews customer engagements executive visits and internal business events.
• Support PMO governance for leadership initiatives organizational programs and defined strategic projects.
• Prepare executive presentations dashboards reports briefing materials and business summaries for leadership review.
• Coordinate with stakeholders across Engineering Product Delivery Human Resources Finance Operations and other functions as required.
• Organize leadership town halls employee engagement initiatives culture programs and internal communication activities.
• Support internal and external stakeholder coordination including customer interactions executive communications and leadership follow-through.
• Coordinate planning and execution of leadership offsites workshops organizational meetings and regional engagement events.
• Maintain operating cadence for leadership reviews governance meetings recurring updates and executive decision-support routines.
• Manage complex executive calendars across multiple time zones stakeholder groups and business priorities.
• Coordinate domestic and international travel arrangements itineraries expense documentation and related logistics.
• Perform all other duties and activities as required.
• Act in accordance with and as a good steward of Duck Creek Technologies mission vision and core values:
• Mission: To empower insurers to reimagine the future of insurance
• Vision: To transform insurance technology helping insurers be smarter faster and more efficient and ultimately provide the best protection for people and businesses
• Values: We Prioritize Respect We Listen We Care We Add Value and We Lead

Competencies:

• Core Employee:
  • Communication: Effective communication both verbal and written; includes ability to express ideas clearly listen actively and collaborate with colleagues and clients.
  • Collaboration: Work effectively in teams build positive relationships and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives.
  • Problem Solving: Can analyze complex situations identify problems ask important questions and generate creative solutions; involves critical thinking adaptability and the ability to make informed decisions.
  • Accountability: Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself.
  • Adaptability: Can adapt to change embrace new technologies and learn quickly; embracing a growth mindset being flexible and open to different approaches is highly valued.
  • Integrity: Conducts themselves with integrity and professionalism understands and models our core values and is obsessed with doing the right thing; incorporates this mindset in how they behave in the products or services they provide and how they treat others.
  • Cultural Agility: Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand communicate and interact with people from diverse cultural backgrounds in a respectful and inclusive manner.

Qualifications:

REQUIRED:

• Bachelors degree in Business Administration Management Communications or a related field or equivalent relevant experience.
• 5 years of experience supporting senior executives regional leaders country leaders Managing Directors or comparable leadership roles.
• Experience working in global matrixed organizations with geographically dispersed stakeholders.
• Experience supporting executive office operations leadership coordination business reviews or cross-functional operating rhythms.
• Experience preparing executive-level presentations reports meeting materials and business summaries.
• Experience coordinating organizational initiatives employee engagement activities leadership events or internal communication programs.

PREFERRED:

• Experience in SaaS technology enterprise software insurance technology or professional services environments.
• Experience supporting GCC regional or country leadership teams.
• Experience with PMO coordination governance routines or leadership initiative tracking.
• Masters degree in Business Administration Management Communications or a related field.

Knowledge Skills Abilities & Behaviors:

• Knowledge of executive office operations leadership cadence management and business coordination practices.
• Knowledge of PMO tracking methods governance routines action management and dependency coordination.
• Knowledge of executive communication formats including presentations dashboards reports briefing notes and business summaries.
• Skill in managing complex calendars executive priorities meeting cadence and time-sensitive deliverables.
• Skill in preparing accurate concise and professional executive materials.
• Skill in coordinating cross-functional stakeholders across multiple business functions and geographies.
• Skill in using Microsoft Office Suite including PowerPoint Excel Outlook Teams and SharePoint.
• Skill in using collaboration and productivity tools such as Confluence Jira or similar platforms.
• Ability to handle confidential information with discretion professionalism and sound judgment.
• Ability to identify risks follow up on actions and support timely completion of leadership deliverables.
• Ability to balance competing priorities and operate effectively across overlapping regional time zones.
• Ability to support employee engagement programs leadership forums organizational events and communication activities.
• Ability to use AI-assisted productivity tools responsibly to support meeting summaries presentation development workflow efficiency reporting and communication drafting.
• Demonstrates ownership reliability attention to detail and proactive follow-through.
• Demonstrates sound judgment when escalating issues coordinating stakeholders and supporting executive priorities.

Work Environment & Other Requirements:

• Travel: X 0-10% 11-25% 26-50% 51-75% 76-100%
• Special Hours:
• Work Authorization: Must be legally authorized to work in the country of the job location
• Physical Requirements: X Sedentary Work Light Work
  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
  • Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time the job is rated for light work