Technical Coordinator GR
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Job Summary
- Oversee and coordinate technical tasks for global field service operations
- Handle P2 priority tickets directly collaborate with RTO team via Skype/Teams
- Provide remote support via phone calls & remote desktop tools
- Dispatch tickets from ICT 2 REP queue to appropriate groups
- Manage returning ServiceNow tickets (close or reassign)
- Reduce backlog of unresolved support tickets
- Act as service desk backup during call volume spikes (priority window: 911 AM)
Requirements
- 23 years of desktop support / IT helpdesk experience
- Fluent Greek & English (C2/C1)
- Strong troubleshooting skills (Windows O365 remote tools)
- ServiceNow experience is a plus
- Excellent people skills & team collaboration
- EU citizenship valid passport
- Clean criminal & background check
- Available to start 25 May
Benefits
Required Skills:
23 years of desktop support / IT helpdesk experience Fluent Greek & English (C2/C1) Strong troubleshooting skills (Windows O365 remote tools) ServiceNow experience is a plus Excellent people skills & team collaboration Prerequisites EU citizenship valid passport Clean criminal & background check Available to start 25 May
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
