Senior Operations Manager
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So what does aSenior Operations Managerreally do
Think of yourself as someone who willoversee and direct the activities of a number of campaigns along with all Operations Managers Team Leaders and Staff assigned to his campaignsso not everyone can qualify for this role. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are topnotch.
Now we need your full concentration because its time to imagine what its like being a Senior Operations Manager.
Imagine yourself going to work with one thing on your mind: that you will be responsible for operations. As you tackle your new tasks for the day you know that it will lead to one thing: being the responsible one includes monitoring staffing providing temporary coverage and training.
As aSenior Operations Manageryou will be responsible fora wide spectrum of responsibilities and must beable to multitask with ease and proficiency.
You will also be responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team.
You will also maintain an open line of communication between staff and senior management. You will also manage and staff the operations assigned.
You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing providing temporary coverage and training; provision of excellent client service problem resolution and the like.
What else Well youll also need to develop individual and team goals as well as to implement plans in order to carry out the objectives.
As a leader you will guide your operations managers whenever you need to meet all team and individual goals. Aside from this you must think of yourself asa cop in a way that you must ensure that everyone is in compliance with all established policies and procedures.
Think also of yourself as a sidekick in a way that youll assist the Operations Director whenever they craft operation procedures.
So do you have what it takes to become a Senior Operations Manager
Requirements:
*Must be bilingual English C1 proficient or above
* 2 years BPO senior operational management experienceor5 years BPO operational manager
* Experience in scaling and building operations and fosters employee retention
* Experience in managing operations including budgeting billing profit & loss and account management
* Strong people management skills including coaching and developing teams
* Great communicator oral and written able to address various audiences from executive leadership to entrylevel employees
* Performancedriven and delivery someone who drives teams to success
*Strong presentation skills
*Ability tobuild productive business relationships with clients
If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career with us!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
TaskUs combines expert teammates and cutting-edge technology to solve customer challenges, safeguard users, develop AI and drive growth.
