Senior Operations Manager

Think of yourself as someone who willoversee and direct the activities of a number of campaigns along with all Operations Managers Team Leaders and Staff assigned to his campaignsso not everyone can qualify for this role. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are topnotch.

Now we need your full concentration because its time to imagine what its like being a Senior Operations Manager.

Imagine yourself going to work with one thing on your mind: that you will be responsible for operations. As you tackle your new tasks for the day you know that it will lead to one thing: being the responsible one includes monitoring staffing providing temporary coverage and training.

As aSenior Operations Manageryou will be responsible fora wide spectrum of responsibilities and must beable to multitask with ease and proficiency.

You will also be responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team.

You will also maintain an open line of communication between staff and senior management. You will also manage and staff the operations assigned.

You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing providing temporary coverage and training; provision of excellent client service problem resolution and the like.

What else Well youll also need to develop individual and team goals as well as to implement plans in order to carry out the objectives.

As a leader you will guide your operations managers whenever you need to meet all team and individual goals. Aside from this you must think of yourself asa cop in a way that you must ensure that everyone is in compliance with all established policies and procedures.

Think also of yourself as a sidekick in a way that youll assist the Operations Director whenever they craft operation procedures.

So do you have what it takes to become a Senior Operations Manager

Requirements:

*Must be bilingual English C1 proficient or above
* 2 years BPO senior operational management experienceor5 years BPO operational manager
* Experience in scaling and building operations and fosters employee retention
* Experience in managing operations including budgeting billing profit & loss and account management
* Strong people management skills including coaching and developing teams
* Great communicator oral and written able to address various audiences from executive leadership to entrylevel employees
* Performancedriven and delivery someone who drives teams to success

*Strong presentation skills

*Ability tobuild productive business relationships with clients

If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career with us!