Junior Analyst, Production Support

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Junior Analyst Production Support JLL

What this job involves:

As a Junior Analyst in Production Support at JLL youll be an essential part of our technology operations team ensuring the smooth and efficient functioning of our production systems and applications. This role focuses on monitoring troubleshooting and resolving technical issues to maintain optimal system performance and minimize business disruption. Youll work collaboratively with cross-functional teams to support JLLs technology infrastructure while developing your technical expertise in a dynamic fast-paced environment. This is an excellent opportunity for an emerging IT professional eager to build a strong foundation in production support and contribute to JLLs commitment to operational excellence.

What your day-to-day will look like:

• Monitor production systems and applications to identify and resolve issues proactively ensuring minimal downtime

• Respond to support tickets and incidents in a timely manner troubleshooting technical problems and escalating complex issues when necessary

• Document incident resolutions root cause analyses and standard operating procedures to build a comprehensive knowledge base

• Collaborate with development infrastructure and business teams to implement fixes and deploy system updates

• Perform routine system checks validations and maintenance tasks to ensure system stability and performance

• Participate in on-call rotation to provide after-hours support for critical production incidents

• Assist in testing and validating system changes before deployment to production environments

Required Qualifications:

• Bachelors Degree in Computer Science Information Technology or related field or equivalent practical experience

• 1-2 years of experience in IT support production support or a related technical role

• Basic understanding of system monitoring tools ticketing systems and incident management processes

• Fundamental knowledge of databases (SQL queries) operating systems (Windows/Linux) and application troubleshooting

• Strong problem-solving skills with the ability to analyze technical issues logically and methodically

• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders

Preferred Qualifications:

• Familiarity with ITIL framework and IT service management best practices

• Exposure to scripting languages (Python PowerShell Bash) for basic automation tasks

• Experience working in an Agile or DevOps environment

• Knowledge of cloud platforms (Azure AWS) and related services

• Ability to work effectively under pressure and manage multiple priorities simultaneously

• Self-motivated learner with a strong desire to develop technical skills and grow within the organization

• Experience in real estate technology or corporate IT environments is a plus

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.