Workshop & Operations Manager

Our client is looking for a strong hands-on Operations / Workshop Manager to lead and grow their workshop and aftersales operations across passenger vehicles heavy-duty trucks buses trailers and yellow equipment.

This role is suited to someone with a strong technical and operational background who understands the realities of running a busy high-output workshop environment. The successful candidate must be capable of managing everything from vehicle assembly and PDI through to diagnostics field breakdowns warranty and fleet support.

Salary and Benefits:

• Negotiable

Main Responsibilities:

• Manage the day-to-day operations of the workshop across:
• Passenger vehicles
• Heavy-duty trucks
• Trailers
• Buses
• Yellow equipment
• Drive workshop productivity efficiency and profitability.
• Ensure workshop jobs are completed safely correctly and on time.
• Implement strong workshop discipline structure and operating procedures.
• Oversee workshop loading job allocation and technician productivity.
• Assist with the setup and scaling of new workshop operations and service locations.

• Oversee diagnostics repairs servicing rebuilds and technical fault finding.
• Manage PDI and quality control processes on assembled vehicles and equipment.
• Ensure correct assembly procedures torque settings and OEM standards are followed.
• Handle warranty processes technical investigations and OEM escalations.
• Support breakdown and field service operations where required.

• Strong understanding of commercial fleet operations and uptime requirements.
• Manage maintenance planning and turnaround times for customer fleets.
• Experience with heavy-duty drivetrains suspensions hydraulics pneumatics and electrical systems.
• Exposure to yellow equipment and construction/mining support equipment advantageous.

• Lead and manage workshop staff including:
• Technicians
• Auto electricians
• Welders/fabricators
• Workshop controllers
• Service advisors
• Drivers and support staff
• Build a strong accountability and performance culture
• Identify training needs and assist with technical development of staff

• Work closely with parts and procurement teams to ensure workshop support.
• Monitor tooling consumables and workshop stock.
• Assist in planning strategic parts stocking for fast-moving components.
• Produce operational reports covering:
• Productivity
• Comebacks
• Warranty trends
• Vehicle downtime
• Technician efficiency
• Workshop profitability

Key Skills:

• Strong technical understanding of:
• Heavy-duty trucks
• Commercial vehicles
• Diesel engines
• Yellow equipment
• Passenger vehicles
• Ability to lead large operational teams in a fast-paced environment
• Strong diagnostic and problem-solving skills
• Good understanding of workshop systems and operational reporting
• Mechanical/automotive qualification preferred

• OEM dealership or fleet workshop experience.
• Experience with truck brands trailers and yellow equipment.
• Experience with vehicle assembly CKD/SKD operations or manufacturing environments.
• Exposure to mining transport logistics or construction sectors.
• Experience managing mobile/service field teams.

Qualifications:

• Minimum 5 10 years experience in automotive trucking or heavy equipment workshops.
• Previous experience in a Workshop Manager Service Manager or Operations role.