Service Desk Jobs in USA

Job DescriptionNetImpact Strategies has an opportunity for an Operations Manager to lead day-to-day IT Service Desk operations supporting a federal customer in a performance-based SLA-driven environment. This position oversees Tier I and Tier II Service Desk teams delivering high-quality IT support...

Responsibilities & QualificationsWe areseekinganIT Service Center (ITSC) Manager for the CSES contract.The ITSC Manageris responsible foroperation of the 24x7x365 DOS service desk/help desk. This roleleadshigh-volume contact handling ticket creation first call resolution customer communications serv...

Responsibilities & QualificationsWe areseekinganIT Service Center (ITSC) Manager for the CSES contract.The ITSC Manageris responsible foroperation of the 24x7x365 DOS service desk/help desk. This roleleadshigh-volume contact handling ticket creation first call resolution customer communications serv...

ResponsibilitiesPeraton is seeking a Project Manager. The DHA Global Service Center (GSC) Project Manager serves as a key facilitator and integrator across the GSC organization Government customer groups Program Offices and partner teams. This role drives the planning coordination and implementation...

Job Family:SAAS/PAAS/Cloud Application DevelopmentTravel Required:Up to 10%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:Lead ServiceNow initiatives with a primary focus on IT Service Management (ITSM) including Incident Problem Request and Knowledge Management workflows.Engage w...

DescriptionIndex Analytics LLC is a rapidly growing Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promotin...

Patrick Dealer Group is seeking a full-time friendly organized and customerfocused Service Cashier to join our Hyundai service this role you will welcome customers answer phones process payments support daily dealership operations and help create a positive professional experience.This position is...

The Asset Management Specialist supports the SEC ISS contract bymaintainingaccurate end-to-end accountability of SEC IT assets through electronic discovery and asset tracking tools. This role performs daily review verification and reconciliation activities to keep hardware software and endpoint asse...

IT Help Desk ManagerLocation: Herndon VA (100% Onsite)Clearance: Active Secret or higherStatus: ExemptAbout This RoleThe IT Help Desk Manager is responsible for leading and supporting a team of 1015 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures high-qual...

The vision of the Arlington Public Schools is to be an equitable educational community where all learners feel a sense of belonging experience growth and joy and are empowered to shape their own futures and contribute to a better world.POSITION: Senior Network EngineerJOB GOALS: The Senior Network E...

Responsibilities & QualificationsWe are seeking a Change Control Manager for the CSES contract.The Change Control Manager manages change processes and tools maintains the change schedule and coordinates with CCS and DT process and service owners. This position ensures that changes are assessed sched...

Responsibilities & QualificationsWe are seeking a Service Design & Transition Manager for the CSES contract.The Service Design & Transition Manager is accountable for designing services for utility and warranty and for transitioning services and work packages into production with minimal impact to s...

Responsibilities & QualificationsWe are seeking a Release & Deployment Manager for the CSES contract.The Release & Deployment Manager manages the controlled release of new and updated changes/release packages into the DOS environment andmaintainsthe Standard Operating Environment-Desktop (SOE-D) for...

Responsibilities & QualificationsWe are seeking a Desk-side Support Services (DSS) Manager for the CSES contract.The DSS Manageris responsible fordesk-side service delivery in response to incidents and service fulfillment requests as well as other desk-side support outlined in the RFQ for both the N...

Responsibilities & QualificationsWe are seeking a Change Control Manager for the CSES contract.The Change Control Manager manages change processes and tools maintains the change schedule and coordinates with CCS and DT process and service owners. This position ensures that changes are assessed sched...

ResponsibilitiesWe areseekinga highly skilled and experiencedIntelligenceManagement Specialistto join our team atFort Meade supportingthe70thIntelligence Surveillance and Reconnaissance Wing (ISRW).TheIntelligence Management Specialistwilloversee and managenetwork/systems administrationsupportfor th...

Responsibilities & QualificationsWe are seeking a Program Manager (PM) for the CSES contract.The Program Manager serves as the contractor task order manager and primary authorized interface with the Contracting Officer COR and Government Task Managers. This roleleadsoverall execution integrates all...

Responsibilities & QualificationsWe are seeking a Program Manager (PM) for the CSES contract.The Program Manager serves as the contractor task order manager and primary authorized interface with the Contracting Officer COR and Government Task Managers. This roleleadsoverall execution integrates all...

Responsibilities & QualificationsWe are seeking a Service Design & Transition Manager for the CSES contract.The Service Design & Transition Manager is accountable for designing services for utility and warranty and for transitioning services and work packages into production with minimal impact to s...

Responsibilities & QualificationsWe are seeking a Release & Deployment Manager for the CSES contract.The Release & Deployment Manager manages the controlled release of new and updated changes/release packages into the DOS environment andmaintainsthe Standard Operating Environment-Desktop (SOE-D) for...