Service Supervisor

Position Summary

The Service Supervisor oversees front-end operations to ensure a fast friendly and efficient customer experience. This role is responsible for supervising front-end associates maintaining service standards supporting operational execution and assisting store leadership with daily front-end performance.

Key Responsibilities Front-End Operations & Execution

• Oversee daily front-end operations including checkout lanes service desk and customer flow

• Ensure registers are properly staffed and lines are managed to minimize wait times

• Monitor transaction accuracy cash handling and adherence to company procedures

• Maintain cleanliness organization and readiness of all front-end areas

Leadership & Team Supervision

• Supervise train and coach front-end associates including cashiers courtesy clerks and service desk staff

• Provide direction during shifts to ensure productivity efficiency and service excellence

• Assist with scheduling break coverage and labor allocation

• Address performance issues and reinforce company policies and expectations

Customer Service

• Deliver a high level of customer service and ensure a positive shopping experience

• Handle escalated customer concerns returns and service issues professionally

• Promote loyalty programs digital tools and store initiatives

• Ensure a friendly welcoming atmosphere at all times

Cash Control & Compliance

• Oversee cash handling procedures including register counts safe audits and cash balancing

• Ensure compliance with all company policies procedures and audit requirements

• Support loss prevention efforts by monitoring front-end activity and identifying risks

• Ensure proper documentation and reporting of cash discrepancies

Store Communication & Coordination

• Partner with store leadership and department teams to ensure smooth store operations

• Communicate priorities promotions and operational updates to front-end associates

• Support execution of store-wide initiatives and front-end programs