VP Sustaining Process Quality

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

AI at SharkNinja

At SharkNinja were building an AI-native culture. Were not waiting for the future; were creating it. Our people are expected to experiment boldly adopt new tools and continuously raise whats possible to create meaningful impact for our consumers. If you believe the best way to do your job hasnt been invented yet youll fit right in.

Position Overview:

This is a senior leadership role at the intersection of consumer satisfaction product quality and in-market performance. You will own the full loop from how SharkNinja SKUs are rated and reviewed in market through to the upstream actions that improve or remove them.

Product Excellences mandate is simple: every product SharkNinja ships should earn and sustain 5 stars. Today that standard is not universally met and the path to achieving it requires a single accountable leader who will champion the consumer challenge theorganization and hold the line on quality with no compromise.

This role requires both a challenger and a connector. You will stand for the consumer voice in every cross-functional conversation push Product Development Marketingand Engineering to act on what in-market data is tellingthem andensure the commercial and operational levers Supply Chain Quality Suppliers are pulled in the right sequence when SKUs expand geographically or are wound down.

You report into the EVP of is a Product Excellence priority role with direct visibility at the most senior levels of the organization.

Key Responsibilities:

In-Market SKU Excellence:

- Champion 5-star performance as the non-negotiable standard for all in-market SKUs.

- Proactively challenge any SKU rated below 5 stars partnering with Product Development and Engineering to identify and close gaps.

- Drive a culture where consumer ratings are not a lagging indicator but an active management tool reviewed and acted on in real time.

SKU Lifecycle Management & End-of-Life:

- Lead the ramp-down and EOL process for underperforming SKUs with rigor and pace.

- Challenge Product Development to maintain a forward roadmap for every SKU in decline either a credible improvement plan or a replacement.

- Recommend and drive the removal of any SKU rated below 4.5 stars with no viable path to recovery.

Voice of Consumer Insight to Action:

- Translate in-market ratings consumer reviews and CX data into structured actionable feedback for Engineering Marketing and Product Development.

- Ensure consumer signal good and bad flows directly into product roadmaps design reviews and engineering priorities.

- Partner with CX teams to close the loop between what consumers report and what the business fixes.

Geo-Expansion & SKU Extension:

- Provide cross-functional leadership for geo-expansion and SKU extension decisions ensuring quality is not traded for speed.

- Partner with Supply Chain & Retail to validate operational and logistics readiness before market entry.

- Engage suppliers early to confirm capability and quality alignment ahead of expansion commitments.

- Coordinate with Quality teams to ensure standards are met and documented before any new market launch.

Chargebacks:

- Own chargeback management end-to-end root cause identification cross-functional resolution and recurrence prevention.

- Establish clear reporting cadences and escalation paths to minimize financial exposure and drive systemic fixes.

Quality KPI Review:

- Lead daily Quality KPI reviews maintaining a real-time view of in-market product performance across the portfolio.

- Define the quality metrics framework ensuring the right data is visible to the right stakeholders consistently and without delay.

- Drive accountability when thresholds are not met; escalate with pace and precision.

Warranty & Returns:

- Oversee warranty and returns performance across the portfolio identifying patterns and driving systemic resolution through Engineering and Operations.

- Set and pursue reduction targets for warranty claims and returns in partnership with Product Development and Supply Chain.

- Ensure consumer-facing resolution is seamless fast and reflective of the SharkNinja standard.

Why This Role Matters:

SharkNinja does not ship average products. The standard is 5 stars andmaintainingthat standard in market at scale across a global portfolio requires a senior leader who will own it full time and lead a team that consistentlydelivers onthese outcomes.

Right now the accountability for in-market quality is sits in one team. Return datainanother. CX insights somewhere else. Engineering and Product Development receive feedback inconsistently and the loop from consumer signal to product action is too slow.

This role closes that loop. You will be the person who is held accountable for what consumers experience after the product leaves the factory and for ensuring that experience improves continuously across every SKU SharkNinja sells.

You will have direct visibility and accountability the mandate to challenge anyone in the organization on behalf of the consumer and the authority to drive real change across Product DevelopmentMarketingEngineering Supply Chain and Quality. This is not a monitoring role. It is a transformation role.

Who You Are:

• :

• 10 years of professional experience in product quality consumer insights product management or operational excellence ideally in a global consumer electronics or home appliance business.

• Proven ability to hold a senior cross-functional standard: comfortable challenging Product Development Engineering and Supply Chain leadership when the consumer case demands it.

• Strong analytical mindset you own KPIs understand data and translate complexity into clearprioritizedactions.

• Deep understanding of the consumer journey: from first purchase and first use throughto returns reviews and warranty.

• Decisive and action-oriented you make calls with imperfect information move with urgency and course-correct without hesitation.

• Strongly Preferred:

• Experience in consumer products or consumer electronics where quality metrics and in-market ratings are core business drivers.

• Background working across Supply Chain Quality and Engineering in a product-ledorganization.

• Familiarity with return rate analytics warranty cost modelling and the commercial impact of quality failures.

• Experience managing or contributing to geo-expansionprogramsat a multinational consumer brand.

• Skills & Competencies:

• Strong leadership and organizational skills with the ability to drive cross-functional collaboration.

• Deep understanding of global manufacturing operationsandquality management systems.

• Strong financial acumen with the ability to manage budgets P&L and cost control initiatives.

• Excellent problem-solving analytical and strategic thinking skills.

• High levelof communication skills with the ability to interact effectively with executive leadership employees and external partners.

Personal Attributes:

• Results-drivenwith a focus on achieving excellence in manufacturing and product quality.

• Innovativethinkerwith a passion forproblemsolving.

• Strong decision-making ability especially in high-pressure situations.

• Highly adaptable with the ability to navigate dynamic market conditions and evolving business needs.

• Excellent communicator able to convey complex issues and solutions to a broad range of stakeholders.